奥尔沃克斯岛拉斯努布斯度假酒店-住客评论

Guest（Couple） 2025-08-01
We loved the Property. Our room was amazing. The food options are limited and the service can be quite slow. Two meals were at the Beach location. Both were great tasting meals. With one, the service was very slow. The other, the service was very fast. We had dinner at the restaurant one evening. The restaurant was very hot, after asking, it took over 20 minutes just to get a glass of water, and the food was overcooked and bland.
酒店回复：
Thank you very much for sharing your recent experience with us. We are delighted to know that you loved our property and enjoyed your room, as well as some of the meals at our beach location.At the same time, we sincerely apologize for the inconsistencies you encountered with our service and the restaurant experience. Your comments are extremely valuable to us, and we will be working closely with our food and beverage team to ensure improvements in speed, consistency, and food quality.We truly appreciate your feedback, as it helps us continue to grow and offer our guests the experience they deserve. We hope to have the opportunity to welcome you back in the future and provide you with a stay that fully reflects the standard of excellence we strive for.Warm regards,Las Nubes de Holbox
Guest（Family） 2025-08-01
Amazing position, quiet and beautifully views. The staff are friendly and helpful. The room was clean but run down, tiles missing, tap not working( but two sinks so not a problem) rusting around the units. Also could have done with a few more hooks to hang towels. Pools were well maintained and the breakfast was delicious. We throughly enjoyed our stay, meeting all the wildlife ! Note the hotel is walking distance from the town but it’s hot and walking for 20 minutes it’s hard work so expect to take taxis.
酒店回复：
Dear Guest,Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our privileged location, the beautiful views, the tranquility of the area, and of course, the warm service from our team. It is also wonderful to hear that you appreciated our pools, breakfast, and the unique wildlife that makes Holbox so special.We also value your constructive feedback regarding the room details. Please rest assured that your comments about maintenance and amenities will be shared with our team, as we are continuously working on improvements to make our guests’ stay even more comfortable.We hope to have the pleasure of welcoming you back soon for another memorable stay at Las Nubes de Holbox.Warm regards,Las Nubes de Holbox Team
Guest（情侣） 2025-08-01
El hotel es muy lindo, tranquilo, muy bien ubicado, ideal para pasar unos días desconectado de todo, la atención del personal es increíble. Sin duda volveríamos a reservar en el Hotel Las Nubes de Holbox.
Guest（其他） 2025-06-01
Excelente estancia de 6 días en las Nubes Holbox Excelente estancia, comodidad y silencio. Buena comida y excelente calidad. En frente de playa para nadar desde forma familiar o aquel que sea buen nadador e ingresar más al fondo, tope de boya
酒店回复：
Muchas gracias por tu comentario! Nos alegra muchísimo saber que disfrutaron su experiencia en Las Nubes de Holbox. ?Esperamos recibirlos nuevamente muy pronto en este paraíso!
Guest（其他） 2025-05-01
Una joya en Holbox, con servicio excepcional Mi estancia en Hotel Las Nubes fue simplemente inolvidable. El lugar es precioso, muy bien ubicado y con un ambiente perfecto para relajarse. Todo el equipo fue increíblemente amable y profesional. La comida del restaurante es espectacular, y la encargada del restaurante realiza un trabajo impecable. Quiero agradecer especialmente a Rose, del Front Office, y a José, del SPA, por su calidez y atención. También destaco la labor del gerente del hotel, siempre presente y atento a cada detalle. Me voy feliz y sin duda… voy a regresar. ?Gracias por hacer de mi visita una experiencia tan especial!
酒店回复：
?Estimada Maria!Muchísimas gracias por tu calificación perfecta y por compartirnos esas lindas palabras. Nos llena de alegría saber que disfrutaste de tu estancia con nosotros en Las Nubes de Holbox. Será un verdadero placer recibirte de nuevo muy pronto. Aquí siempre tendrás tu casa frente al mar.
Guest（Couple） 2025-04-01
Property was clean and slightly dated. The reviews I read said to avoid this hotel because their staff and their attentiveness was lacking. I’m a laid back traveler and just assumed those who wrote those reviews were more high maintenance than me…they were not! Staff is in zero hurry..takes the expression island time to a new level! The beach…mostly the sandbars that came with low tide were stunning though!!
酒店回复：
Hola Amie,Gracias por compartir tu experiencia con nosotros, tu opinión es muy importante para nosotros mejorar!
Guest（Family） 2025-03-01
The check-in was supposed to be at 3:00pm, but when I attempted to do the check-in they told me that the check-in was some time after 3:00 could be 3:00 or 4, or some time. Every time when I asked them for an update they looked at me like I was bothering them. When they finally gave me the room at 4:30 we were tired and hungry but the kitchen was closed. They are obviously short of staff. In conclusion, If you are looking for a nice place to relax this not the right place to go to.
酒店回复：
Estimado huésped, Lamentamos profundamente saber que su experiencia no cumplió con sus expectativas. Nuestro compromiso es brindar un servicio cálido y de alta calidad, por lo que nos apena leer sus comentarios sobre su estancia. Apreciamos su retroalimentación y queremos abordar cada punto que menciona: Sobre la falta de gas fue un problema de suministro en general en la isla . el horario de check in es a partir de las 3 de la tarde no antes (si como en su caso llega antes tratamos de tener la cortesía de darles la habitación antes si esta disponible)Tomaremos en cuenta su comentario para mejorar la comunicación al respecto. Esto no refleja el estándar de servicio que buscamos ofrecer. Revisaremos lo sucedido con nuestro equipo para garantizar que no vuelva a ocurrir. Nos gustaría tener la oportunidad de mejorar su percepción y demostrarle la hospitalidad que caracteriza a nuestro equipo. Atentamente, Equipo de Las Nubes de Holbox

奥尔沃克斯岛拉斯努布斯度假酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2025-08-01

Guest（Family） 2025-08-01

Guest（情侣） 2025-08-01

Guest（其他） 2025-06-01

Guest（其他） 2025-05-01

Guest（Couple） 2025-04-01

Guest（Family） 2025-03-01

客户评价由实住客人提供的真实点评