Thank you so much for the amazing review, Allen! We’re thrilled to hear you had a great stay and that our team made you feel welcomed and well taken care of. Providing polite, accommodating service is always our goal, and it means a lot to know it made a difference in your experience. We truly appreciate you choosing to stay with us and can’t wait to welcome you back again soon!
Thank you so much for this amazing review, Rodney! We’re thrilled to hear that you enjoyed a clean, comfortable room and had a great stay with us. We’re always striving to deliver that perfect 10/10 experience for our guests, so if there’s ever anything we can do to make your next visit even better, we’d truly love to know.We appreciate you choosing Lighthouse View, and we can’t wait to welcome you back for another wonderful OBX getaway!
Thank you so much for the amazing review, Rakesh! We’re thrilled to hear you found the property beautiful and that our advance communication about beach conditions was helpful. Our goal is always to make sure guests feel informed, comfortable, and well taken care of before they arrive. We truly appreciate you choosing to stay with us and hope to welcome you back for another relaxing visit to the OBX again soon! We can’t wait to see you again.
Carl, thank you so much for this amazing review! We truly appreciate your understanding as we continue recovery efforts from the recent storms. Our team has been working hard to restore the beach and protect the property, and we’re so glad to hear that didn’t take away from your wonderful stay. It means a lot that you noticed our communication and care during your visit. We can’t wait to welcome you back to the OBX soon!
We’re truly sorry to hear that your stay did not meet expectations. Unfortunately, weather and erosion along the Outer Banks are conditions outside of our control, especially following recent storm damage. Prior to your arrival, we sent an email update regarding current beach conditions, including photos and details about erosion and storm impacts. In that email, we clearly explained that guests could cancel for a full refund if the conditions were not to their standards. This is not part of our normal policy, but we chose to soften it out of fairness given the situation.Regarding the pool, our website clearly notes that it remains open until mid-October, weather permitting. While we often extend that timeframe, recent storms and cooler temperatures made it necessary to close the pool earlier this year. We apologize if this information was missed when booking. As for the hot tub, we are sorry you were asked to leave early and will be addressing this with our night staff to ensure consistency moving forward.In terms of housekeeping, while rooms are serviced daily, sweeping and mopping are not part of our standard daily service unless specifically requested. We take pride in being transparent and providing accurate information to our guests. Had you booked directly through our website rather than a third-party platform, you would have received all updated details prior to arrival. We stand by the accuracy and honesty of the information we provide.We wish you all the best in your future travels.
Thank you so much for your amazing review! We’re thrilled to hear that our team helped make your stay a wonderful experience, and that our housekeeping kept things comfortable despite all the sand. We’re also glad you appreciated the ongoing work on the barrier wall as we’re working hard to restore everything after the recent storms. It was a pleasure having you, and we can’t wait to welcome you back for another fantastic stay!
Thank you for sharing your feedback, Lori. We’re so glad to hear you enjoyed the extraordinary ocean views and the sound of the waves! Those moments are truly what make staying here so special!We also appreciate the chance we had to connect with you directly to clear up the confusion about housekeeping. As we discussed, this was a misunderstanding of the guest binder wording. To reassure future guests, Lighthouse View guests are never asked to haul linens or trash, and that is absolutely not something we require. Linens, towels, and daily service are always provided for our rooms, and our team is available each day to help with anything you may need. We’ll also be updating the wording in the information binder to make it clearer moving forward so there is no confusion for future guests.Regarding the sandbags, we completely understand your disappointment. As a barrier island, our shoreline is always changing with wind and tide. The sandbags are a permanent protective measure for our facility, though Hurricane Erin left them more exposed than usual. Please know we’re working tirelessly to rebuild and restore our beach so all guests can continue to enjoy it.We truly appreciate your feedback, Lori, and we’re glad the views and the sound of the ocean still brought you some moments of relaxation during your visit.
Thank you so much, Justine, for your amazing 10/10 review! We’re so grateful for your kind words about our clean-up efforts after Hurricane Erin. Our team worked hard to clear away the sand and water so we could welcome guests back as quickly as possible, and it’s wonderful to know you noticed. We’re thrilled you enjoyed your stay and can’t wait to see you again on your next OBX getaway!
Thank you so much, Timothy, for the amazing review and beautiful shots of our property! We truly appreciate you staying with us and would love to welcome you back soon!
Thank you for taking the time to share your feedback. We’re glad to hear that you found the accommodations clean and enjoyed being oceanfront. We truly appreciate the compliments on the things we are able to control. Unfortunately, since Hurricane Erin, our property has suffered severe beach erosion, which has dramatically changed the shoreline. The weather and the conditions of our ever-changing coastline are outside of our control, and coastal regulations limit the ways we can intervene. As a result, sandbags are currently required for dune protection, and natural beach access can vary depending on tides and storms.We understand how important the beach is to our guests, and we are constantly working to keep our photos and information as accurate as possible. Thank you again for your honesty.
