西雅图乐天酒店-住客评论

Guest（Other） 2025-11-01
First impression was amazing and beautiful. But, when I decided to take a shower I noticed that somebody’s hair was on the shower wall. It was disgusting. We asked to clean the room, but the maid even not noticed that and didn’t clean. I didn’t like that we can’t have a Netflix or any of the smart tv access like YouTube. The ma
酒店回复：
Thank you for your 6/10 rating and for sharing your experience at Lotte Hotel Seattle. We’re delighted that your first impression of the hotel was amazing and beautiful, but I’m truly sorry for the disappointment caused by finding hair in the shower and the subsequent cleaning oversight. This is far below our cleanliness standards, and I regret that our housekeeping team missed it even after your request.We’ve addressed this immediately with the team to reinforce thorough inspections, and we’re also reviewing our smart TV offerings to explore adding streaming options like Netflix and YouTube for future guests.Your feedback helps us improve, and we hope you’ll give us another chance to provide the spotless, fully enjoyable stay you deserve. Please feel free to contact me directly if there’s anything further we can do.Warm regards,
Guest（Other） 2025-11-01
Overall, the experience was not bad. The customer service was great and everybody was very nice. There was just a lot of design issues that missed the mark with this hotel. There is no outer bathroom door and the window overlooking the bed does not allow for the light in the bathroom to be turned on if there’s somebody else sleeping in the room or you turn the light on right over their head. You have to basically get into the shower in order to turn it on and will get wet. There was no luggage rack to hold my suitcase. The bathroom could use an extra hook or two to hang the hand towels and robes. I did appreciate the complementary waters and our housekeeper did a wonderful job cleaning our room.
酒店回复：
Dear Valued Guest,We sincerely appreciate you choosing Lotte Hotel Seattle and for taking the time to share your detailed impressions from your November 18th stay. It is wonderful to hear that our team’s warm service and the attentive housekeeping left a positive impression; these elements are at the heart of the refined hospitality we hold dear.Please accept our apologies that certain design details did not meet the flawless standard of comfort and sophistication we strive to deliver. Your insightful observations regarding the bathroom lighting, luggage storage, and additional hooks have been shared directly with our leadership and design teams so we may continue perfecting every aspect of the guest experience.It would be our privilege to welcome you back and provide the seamless, understated luxury you deserve.With gracious regards,Lotte Hotel Seattle
Guest（家庭旅游） 2025-10-01
Overall, our hotel experience was excellent—from valet parking to the front desk, and even the room amenities. Unfortunately, our visit to the restaurant left us with a very different impression. The restaurant offers a beautiful city view, which is no doubt why it’s so highly rated. While my mother (age 80) and I patiently waited for our brunch, two window tables opened up. My mother asked if we could move, so I approached the hostess. After she checked with the manager, our request was denied. When I asked to speak directly with the manager, he approached us without even a polite greeting and instead began with, “You want to speak with me?” I explained that this was the only day during our four-day stay when we could enjoy the restaurant and that we’d love to move to a window table to take in the view. His response was that window seating requires a $50 reservation fee and that switching tables would “confuse the staff.” To me, it seemed unreasonable to prioritize staff convenience over a guest’s request—especially since those two window tables remained empty for the entirety of our meal. This left us with an extremely unpleasant dining experience. I’ve stayed at many top-rated hotels around the world, and one consistent hallmark of luxury hospitality is that staff strive to accommodate guests whenever possible. Here, every other hotel staff member we encountered went above and beyond, but this manager ruined it
酒店回复：
Thank you for your detailed review of your stay at Lotte Hotel Seattle. I’m thrilled to hear that your overall experience was excellent, from valet parking to the front desk and room amenities. However, I’m deeply sorry for the unpleasant experience at our restaurant, particularly with the manager’s handling of your request to move to a window table. I understand how disappointing it must have been, especially for you and your 80-year-old mother, to be denied a simple request to enjoy the city view during your only brunch visit, and to encounter an abrupt and unaccommodating response. The $50 reservation fee for window seating and the concern about “confusing the staff” should not have taken precedence over your comfort, especially when the tables remained empty. This falls short of the luxury hospitality we strive to provide and that you’ve experienced at other top-rated hotels. We’re addressing this with our restaurant team to ensure more empathetic and guest-focused service in the future. We hope you’ll consider returning, and I’d like to personally arrange a complimentary window table reservation for your next visit to make this right. Please feel free to contact me directly to discuss further.Sincerely,Alexander DaleHotel Manager
Guest（其他） 2025-10-01
Hospitality is A+ Thank you for taking such wonderful care of us for a 75th birthday trip. Antoine, Sun and Georgie at the front desk, Daniel and the head bartender in the lounge—thank you for welcoming our pup, too—and Arthur at the valet made us feel truly welcomed. This is our new Seattle hotel.
酒店回复：
Thank you for your fantastic review of Lotte Hotel Seattle! We’re thrilled to hear that our A+ hospitality made your 75th birthday trip so special. It’s wonderful to know that Antoine, Sun, Georgie, Daniel, our head bartender, and Arthur at valet provided such a warm welcome, including to your pup! We’re honored to be your new go-to Seattle hotel and look forward to welcoming you back for another exceptional stay!Warm regards,Alexander DaleHotel Manager
Guest（商务旅客） 2025-04-01
????? ?? ???? ????? ?? ???? ????? ?? ???? ????? ?? ???? ????? ?? ???? ????? ?? ???? ????? ?? ????
Guest（其他） 2024-07-01
窗景不错，位置方便，性价比不太高。
酒店回复：
Thank you for your kind review and for staying with us!
Guest（独自旅游） 2024-02-01
とっても亲切な対応で、居心地が良かったです。ホテルも新しいので清洁感があり、シアトルの中でもすごく素敌なホテルだと思います。景色もよく、ロケーションも抜群です！
Guest（与好友旅游） 2023-11-01
Our stay at this hotel was simply outstanding! From check-in to check-out, the service was impeccable. The room was spacious, clean, and beautifully decorated, providing a relaxing atmosphere. The hotel's amenities were top-notch, and the staff's attention to detail made our experience truly exceptional. Highly recommended for a luxurious and comfortable stay!
Guest（家庭旅游） 2023-07-01
邻近高速公路，晚上噪音很大，带上耳塞还是无法睡好，午餐的选择很少，附近有homeless,
酒店回复：
Thank you for your kind review. It is appreciated. We look forward to the opportunity of welcoming you back soon!

西雅图乐天酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2025-11-01

Guest（Other） 2025-11-01

Guest（家庭旅游） 2025-10-01

Guest（其他） 2025-10-01

Guest（商务旅客） 2025-04-01

Guest（其他） 2024-07-01

Guest（独自旅游） 2024-02-01

Guest（与好友旅游） 2023-11-01

Guest（家庭旅游） 2023-07-01

客户评价由实住客人提供的真实点评