Lumina住宿 - 灯塔-住客评论

Guest（Family） 2026-01-01
Room was ok all in all, however, unlike seen on the pictures, it was on one of the lower floors with no view, overshadowed by all the tall buildings around. In the bathroom there was a doorstop with very sharp edges in the middle of the room - sliced off a piecd of toe on the very first day. The dishes all needed a good clean too. Great location though if you want to be in the CBD
酒店回复：
Hi Susanne,Thank you for taking the time to share your feedback. I’m glad to hear you found the location ideal for being in the CBD, though I’m sorry other aspects of the stay didn’t meet expectations.I appreciate you raising the concerns about the room outlook, the condition of the dishes, and especially the bathroom doorstop this is something we take very seriously, and it will be reviewed immediately with our maintenance team to ensure it’s made safe. Your comments regarding presentation and accuracy of expectations are also noted and will be used to improve our quality checks going forward.Thank you again for your feedback.Best regards,Nikos KontogiannisArea Manager, Lumina Suites & Lumina Stays
Guest（Family） 2025-07-01
Furniture was broken (coffee table) beds were very very firm. Overall clean and convenient stay. Staff are lovely but in a different building so no parking or reception available on site. Would recommend if not worried about parking. Central and easy to access everything the city has to offer. Would suggest freshen up the furniture and beds and you'd be very happy
酒店回复：
Hi Roger,Thanks for your review and for highlighting the cleanliness, convenience, and our team glad you had a good overall stay.I appreciate your comments regarding the coffee table and the firmness of the beds. We'll make sure maintenance addresses the broken furniture and take your feedback on board as we continue updating and improving our spaces. You're also right that our team operates from a nearby building, which helps us support multiple locations but I understand the onsite presence and parking can make a difference depending on guest needs.Thanks again for staying with us, and we hope to welcome you back.Best regards,Nikos KontogiannisArea Manager – Lumina Suites & Lumina Stays
Guest（与好友旅游） 2025-07-01
gd location..but we arrived early there was no reception to place our luggage. the place to put our luggage is a few streets away. the only disadvantage.
Guest（Other） 2025-06-01
My favourite hotel,, awesome, pool spa sauna steam friendly stuff ,, Will be back soon
Guest（商务旅客） 2025-05-01
Clean. Compact. Well priced option in the CBD.
酒店回复：
Dear Mike,Thank you very much for your positive feedback. We are delighted to hear that you found our property clean, well-priced, and conveniently located in the CBD.We look forward to welcoming you back on your next visit to Melbourne.Warm regards,Nikos KontogiannisFront Office ManagerLumina Stays
Guest（家庭旅游） 2025-05-01
A central apartment in ChinaTown. It was fine for our stay, but probably wouldn’t stay again. It felt too small, the second bedroom had no window and the kitchen/dining/living space was too small to really cook or relax in. Liked having laundry facilities and checking in and out was easy.
Guest（商务旅客） 2025-05-01
I received at least six calls from the property requesting confirmation of my arrival time, which was challenging to provide due to my meeting schedule. Even though I arrived at the time I had communicated, I was asked to collect the keys from a different location—something I declined since I’d been assured someone would meet me on-site. I then had to wait 20 minutes for someone to arrive with the keys, which was further complicated by the lack of parking. The main bedroom carpet had significant stains, which were quite concerning, and the kitchen lighting fixture was hanging down. After checking out, I received a message containing only a photo of the stained carpet and no text. I quickly called to clarify that the stain was pre-existing and made it clear that any attempt to charge me for it would not be acceptable. Overall, this was a disappointing experience.
Guest（其他） 2025-05-01
非常喜欢舒服乾净
Guest（其他） 2025-03-01
Property is located at a very strategic area. Easy to deal to get the keys. Love the place
Guest（情侣） 2025-03-01
Enjoyed the location. Not very well serviced eg. bathroom supplies, pool towel. Slow in responding to request for more. Didn’t like having to leave keys in unlocked room at checkout.
酒店回复：
Dear John,Thank you for your feedback. We're glad to hear you enjoyed our location, but we regret that our service did not meet your expectations. We apologize for the delay in responding to your requests for additional supplies and will review our procedures to ensure a more efficient service.Regarding the key drop-off, we understand your concern and appreciate your input. We will take this into consideration as we continue to refine our check-out process.We value your comments and hope to provide you with a more seamless experience in the future.Best regards,Nikos KontogiannisFront Office ManagerLumina Suites & Lumina Stays

Lumina住宿 - 灯塔

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-01-01

Guest（Family） 2025-07-01

Guest（与好友旅游） 2025-07-01

Guest（Other） 2025-06-01

Guest（商务旅客） 2025-05-01

Guest（家庭旅游） 2025-05-01

Guest（商务旅客） 2025-05-01

Guest（其他） 2025-05-01

Guest（其他） 2025-03-01

Guest（情侣） 2025-03-01

客户评价由实住客人提供的真实点评