Lumina住宿 - 灯塔-住客评论

Guest（商务旅客） 2024-05-01
This room is not part of the hotel you have to wait in the lobby for someone to drop your keys off and they will pick them up at the end of your stay. English was not his first language but we did take the time to sort out the questions I had for him. He took a photo of my drivers licence which I didn’t like. They had my details already but again because of communication issues it was hard to explain he didn’t need it. It’s a nice place to stay the room was good. but full of students which makes it a busy area.
酒店回复：
Dear Anthony,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during your stay.We regret to hear that the check-in process did not meet your expectations. Please rest assured that we take all feedback seriously and will use this opportunity to review and improve our procedures to ensure a smoother and more efficient check-in experience for our guests.Regarding the language barrier you experienced, we understand the importance of clear communication.We appreciate your feedback regarding the collection of personal information and will take steps to ensure that our procedures are clearly communicated and that guest privacy is respected at all times.On a positive note, we are pleased to hear that you found the room to be satisfactory and that you enjoyed your stay overall. We value your feedback as it helps us to continually improve the quality of our services.Thank you once again for choosing Lumina Stays. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience.Warm regards,Nikos KontogiannisFront Office Manager
Guest（情侣） 2024-05-01
The one-bedroom property was clean and tidy with everything we needed. The apartment complex is a large property (69 floors) and 2 of the 5 lifts were out of order, so getting in and out quickly was an issue. On one occasion we waited over 5 minutes for the lift. The way to collect the key was through KeyNinja who require photographs of your ID which is very unsafe in terms of cyber security. The property location was pretty good, close to the Elizabeth Street markets however I would not stay in this accommodation again. The night traffic and noise was also quite loud with sirens at all hours of the night and early morning.
酒店回复：
Dear Bianca,Thank you for taking the time to share your feedback about your recent stay at Lumina Stays.We are glad to hear that you found our one-bedroom property clean and tidy with everything you needed. However, we apologize for the inconvenience caused by the out-of-order lifts, which impacted your ability to move in and out quickly. We understand the frustration this can cause.Regarding the key collection process through KeyNinja, we appreciate your feedback and take your concerns about cyber security seriously. We will review our procedures to ensure that they are secure and in line with best practices.We regret to hear that you experienced noise from night traffic and sirens during your stay. We understand the importance of a peaceful environment for our guests.We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Nikos KontogiannisFront Office ManagerLumina Suites & Lumina Stays

Lumina住宿 - 灯塔

客户评价 由实住客人提供的真实点评

Guest（商务旅客） 2024-05-01

Guest（情侣） 2024-05-01

客户评价由实住客人提供的真实点评