马尔迈松酒店-住客评论

Guest（Couple） 2026-02-01
The hotel was easy to find. Every staff member we encountered was friendly and efficient. The room was spotless with all the amenities we needed for a one night stay.
酒店回复：
Hello Ria, We appreciate your feedback & it is important to us. We pleased that you enjoyed your visit with us. We are pleased that our staff was so welcoming as well. We will pass this on to all our team as well. We look forward to your next visit with us. Kind regards, Malmaison London
Guest（Business traveler） 2026-01-01
The room was large and the dog packages are an Absolute must for dog owners. Love the place, great breakfast too. And it’s hard to beat that location.
酒店回复：
Hello Ben,We appreciate your feedback & is important to us. We are pleased that you have enjoyed your stay with us and we will pass on all your comments to our all our teams.We look forward to your next visit with us.Kin regards,Malmaison London
Guest（Other） 2026-01-01
Victor - Great front of house and was really helpful on the phone. Works out his audience, very funny but professional. Breakfast is until 11am at the weekend which we took advantage of and assumed checkout was at 12. We then get a call from a female receptionist mentioning checkout was at 11 and despite saying we would be 5 -10 mins she mentioned late checkout was ￡15! We ended up checking out at around 11.40 where there was a queue to checkout anyway... Victor did not even mention this or try to charge us. Its a shame this phonecall was made or it would have been a 5 star review. How can you be eating breakfast at 11am and checkout at the same time!
酒店回复：
Hello Mr Waissen, We appreciate your feedback and is important to us. We are so sorry that we did not meet your expectation on your visit with us. We will be speaking to all staff on duty to see what happened here. We will pass on all your comments to Victor and are pleased that he made your stay enjoyable to you. We do hope to see you again in the near future.Kind regards,Malmaison London
Guest（Other） 2026-01-01
Lovely welcome from the man on reception - who was just back from being poorly. Lovely energy and very kind and welcoming.
酒店回复：
We thank you for taking the time to send a review and you had a pleasant stay with us
Guest（Other） 2026-01-01
The hotel looks super nice from the outside. Very clean and elegant. The receptionist Victor is a super nice guy. He’s very funny and he helped us with everything we needed. Our room was ready early and we could go in straight away. The room was really big, the bathroom as well. Everything was clean and we had a nice view. The atmosphere in the hotel is really relaxing in total and it was nicely decorated for Christmas time. I would definitely come back to this hotel.
酒店回复：
Hello Mr Johnston,We appreciate your feedback & is important to us. We are pleased that you enjoyed your stay with us & will pass on all you comments to all our teams. We will also let Victor know of the help and impression he had made to you. He is one of our valued employees and are great full for his services here.We hope to see you again soon to visit us in the near future.All the best,Malmaison London
Guest（Other） 2026-01-01
The breakfast was the worst part of the trip but by no means a deal breaker. The pastries looked unappealing and coffee was from a machine, and not a good one. Didn't try the cooked breakfast but the bar was great for dinner so that might be the way to go.
酒店回复：
Hello Paul,We appreciate your feedback & is important to us. We are sorry that we did not meet your expectations for our breakfast. We will be passing this on to all our management teams for review and how we can improve on this. We are pleased that you have enjoyed the rest of your stay with us. We look forward to your next visit with us.Kind regards,Malmaison London
Guest（Other） 2026-01-01
I originally booked because I got a great offer from a hotel website for a specific date, so I planned my trip to London around that date. My booking was originally for a Cosy Room. After a visit to an exhibition and then an evening at the theatre I arrived, tired and footsore, after 10pm, expecting to just check in and sleep in a small room, no frills. Violetta was on reception and she was so welcoming and friendly, asked how my day had been, was very interested in what I had done and gave me an AWESOME upgrade to my room. I had a huge space with a fantastic view across Charterhouse Square, bathrobe and slippers, luxurious chair and lovely decor, a massive bed that was like falling into a cloud and a beautiful bathroom with a shower like tropical rain! I wish I had been able to stay later the next morning but I was booked to see another exhibition. Otherwise I would have stayed in that room until I was forcibly removed! Breakfast was delicious, hot food cooked to order and even though it was temporarily in the bar area due to refurbishment it was well-managed and very efficient. Thank you again Violetta for making what was going to be a very basic stay into one that I will remember a long time!
酒店回复：
Hello Helen,Thank you for your feedback & it is important to us. We are pleased that you have enjoyed your stay with us. We will be passing this on to all our teams and to Wioleta. We hope to see you again very soon.Kind regards,Malmaison London
Guest（Family） 2026-01-01
Great location for a friends wedding! Reception team gave a super welcome. Room was clean, perfect for the weekend. Bar staff in the bar, friendly and efficient!
酒店回复：
Thank you very much for taking the time to share your lovely feedback.We’re delighted to hear that you enjoyed our great location for the wedding and that our reception team provided such a warm welcome. It’s also wonderful to know that your room was clean and comfortable for your weekend stay, and that our bar team made a positive impression with their friendly and efficient service.We truly appreciate your kind comments and hope to have the pleasure of welcoming you back again in the future—perhaps for another special occasion.Kind regards,
Guest（Couple） 2026-01-01
Room 309 was clean but unable to use both sides of the bed to get in. On side was against the wall and no side table. The room had a large clock that doesn't work and an extra tv area with stools to sit on rather than a sofa?? Not sure when this space would be used? Breakfast was good, both continental and cooked. Friendly service. Used the bar on Friday night but very quiet.
酒店回复：
Dear Nigel,Thank you for your 8/10 review and for sharing such helpful feedback. I’m glad to hear you enjoyed breakfast and our friendly service.I’m sorry to learn about the layout in Room 309 and the clock not working — I’ll make sure this is reviewed by our team right away. Your comments about the seating area and room setup are genuinely appreciated, as they help us improve the experience for future stays.We hope to welcome you back again soon for an even better visit.Warm regards,
Guest（Couple） 2025-12-01
We enjoyed our stay at Hotel Malmaison. The area is a delight and the Hotel was comfortable and welcoming.
酒店回复：
Hello Gareth. We appreciate your feedback and is important to us. We are pleased that you have enjoyed your stay and we will pass this on to all our teams for you. Kind regards, Malmaison London

马尔迈松酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-02-01

Guest（Business traveler） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Family） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Couple） 2025-12-01

客户评价由实住客人提供的真实点评