马尔迈松酒店-住客评论

Guest（Other） 2025-12-01
great room, lovely staff. 4 star as there is a surprising amount of noise from the nearby Smithfield Market. I heard trucks reversing and unloading from my room, which operate from middle of the night onwards....
酒店回复：
Thank you for sharing your feedback and for rating us so highly! We’re thrilled you enjoyed the great room and our lovely staff. We’re sorry to hear that the noise from Smithfield Market impacted your stay. Unfortunately, the market operates during the early hours, and while we do our best to minimise any disturbance, we understand this can be inconvenient. Your comments are valuable, and we’ll continue exploring ways to improve soundproofing for a more restful experience. We hope to welcome you back soon for an even better stay!
Guest（商务旅客） 2025-07-01
Poor management. Ok hotel. Room a bit tired. The hotel is looking a bit tired. The manager was terrible. Rude. Imposed himself on his staff. I felt sorry for his team and it left a sour taste. I asked to upgrade 1 of the 2 nights i was there and he kept being rude about it. I was just trying to have a nice evening with my wife whilst she was in London.
酒店回复：
We appreciate you feed back & is important to us. We are sorry that your check in experience was not to your standards. We will investigate on the matter. Kind regards,
Guest（情侣） 2025-06-01
A lovely 3 night stay at this hotel. It had everything we needed, and was a short walk from 2 underground stations (Barbican & Faringdon). A big thank you to Victor on Reception for such a friendly welcome when we checked in, and helping us during our stay.
酒店回复：
Hello Shane. We appreciate your feedback and is important to us. We are pleased you enjoyed your stay and will pass this on to all our teams. Kind regards,
Guest（情侣） 2025-06-01
I paid ￡30 for an upgrade as it was my husbands birthday had a lovely room with a balloon & Prosecco voucher when we arrived . Used the voucher in the bar at 2.40pm & we were the only people in .
酒店回复：
Hello, Thank you for your feedback and it is important to us. We pass this on to our senior management team with your comments. We hope to see you again soon. Kind regards,
Guest（其他） 2025-06-01
Grear location A quiet and historic corner of London. Staff were extremely friendly and rooms well appointed. They were too dark for me however. We needed late food post theatre which they did supply quickly but it is a very limited menu. We would stay again.
酒店回复：
Hello Carol,We appreciate your feedback and is important to us. We are pleased you have enjoyed your stay and will pass this on to all our teams.We look forward to your next visit with us.Kind regards,Malmaison London
Guest（其他） 2025-06-01
Great hotel, not so great shower The hotel is situated between Barbican and Farringdon stations, which made it a great location. It is also next to the Charterhouse which has a great museum and courtyard. The hotel room itself was spacious and clean and most importantly quiet. My only issue was the shower - the water didn’t get very hot and I was shivering during most of my showers because there was no shower door that could be closed, leaving me exposed and cold. The shower head was a rainfall one, so I felt like I was drowning most shower. Other than that, the stay was great.
酒店回复：
We appreciate your feedback and is important to us. We are pleased that you have enjoyed your stay with us and will pass on all your comments to our teams. We look forward to your next visit with us. Kind regards,
Guest（情侣） 2025-05-01
Property & room were actually pretty nice. The metro station is 1/2 block w lots of vagrants wandering around. While walking to the nearest store (1/2 mile & closed) we witnessed a driver & pedestrian (& husband) get into a screaming match that escalated into men bumping chests screaming obscenities while the woman had to be subdued while kicking & screaming obscenities. Just that creepy vibe you get when you think bullets are about to start flying! It was also over an hour from the airport. No decent restaurants nearby & it didn’t feel particularly safe walking anyway. Only convenient for business people wanting to work 24/7. Victor was very nice, restaurant staff were very nice & blonde German girl who checked us in was very combative & abrasive. We didn’t consider this a particularly good or safe neighborhood outside the hotel & will definitely never stay there again.
酒店回复：
Thank you for sharing your feedback. We’re glad you found the property and room enjoyable, and we appreciate your kind words about our staff. While external surroundings are beyond our control, we strive to provide a comfortable and welcoming environment within the hotel. If there was any misunderstanding during check-in, we sincerely regret that experience. Your comments are valuable to us, and we’ll continue working to ensure a positive stay for all guests.
Guest（其他） 2025-04-01
Loved this hotel, only a few minutes walk away from the tube station but such a nice quiet area and easy to forget you were in London! Staff very friendly especially Victor and breakfast in the hotel was lovely, but a bit expensive. Can walk to St Paul’s Cathedral from here and the Millenium bridge. Would definitely stay here again.
酒店回复：
Hello Kirsty,We appreciate your feedback and is important to us. Will pass on all your comments to all our teams.We look forward to your next visit with us.Kind regards,Malmaison London
Guest（其他） 2025-04-01
Malmaison stay Very warm welcome on arrival, given room 105 which was on the first floor directly over the front doors.Room looked lovely on first impression came with all the extras you’d expect with a delux room . That’s the pros , the cons a couple of times in the early hours someone decided to empty bottles into the recycling bin and numerous deliveries were made directly under my window through the night complete with reversing beeps and hydraulic platforms raising & lowering added to that this made the fact that the mattress was really quite hard …..overall maybe I was just unlucky with the location of my room but I was disappointed for the price I paid
酒店回复：
Thank you for sharing your feedback. We're pleased to hear that you enjoyed the warm welcome and the amenities in your deluxe room. However, we apologise for the disturbances you experienced during your stay.We understand how crucial a restful night is, and we're sorry that the noise from recycling and deliveries disrupted your sleep. Additionally, we regret that the mattress did not meet your comfort expectations.Your comments are invaluable to us, and we will address these issues to enhance our guests' experience. If you choose to stay with us again, please let us know.Thank you once again for your feedback.
Guest（情侣） 2025-04-01
Lovely hotel in a convenient location x

马尔迈松酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2025-12-01

Guest（商务旅客） 2025-07-01

Guest（情侣） 2025-06-01

Guest（情侣） 2025-06-01

Guest（其他） 2025-06-01

Guest（其他） 2025-06-01

Guest（情侣） 2025-05-01

Guest（其他） 2025-04-01

Guest（其他） 2025-04-01

Guest（情侣） 2025-04-01

客户评价由实住客人提供的真实点评