西罗科曼特拉酒店-住客评论

Guest（Traveling with friends） 2025-11-01
Room was in need of a renovation & a good clean. Very dated. Bed was comfy
酒店回复：
Hi Alicia,Thank you for your feedback. We’re glad to hear you found the bed comfortable, but we’re sorry the overall condition of the room did not meet your expectations. We appreciate you letting us know, as this helps us identify where improvements are needed.Our housekeeping and maintenance teams have been notified to review the room, and your comments will be taken into account as we work through our ongoing renovation plans.Thank you again for sharing your experience, and we hope to welcome you back for a much improved stay in the future.Regards,Mantra Sirocco - Front Desk
Guest（Couple） 2025-10-01
Actually the whole apartment needs a proper clean, Specially the kitchen
酒店回复：
Dear Fred,Thank you for your feedback. We’re sorry to hear the cleanliness of the apartment, particularly the kitchen, did not meet expectations. Your comments have been passed on to our housekeeping team for review and follow-up. We appreciate you bringing this to our attention and will ensure it’s addressed promptly.Regards,
Guest（Couple） 2025-10-01
We booked a week here, Lovely spacious apartment, great view and really central. Surrounded by good restaurants and bars. A short walk to The Wharf development. We will be back.
酒店回复：
Thank you so much for your lovely review! We’re delighted you enjoyed the apartment, location, and nearby dining options. It’s great to hear you plan on returning — we look forward to welcoming you back again soon! Warm Regards, Mantra Sirocco - Front Desk
Guest（Couple） 2025-09-01
Stayed at Mantra Sirrocco for three night. Booked using our Accor Plus membership. Upgraded to top floor apartment due to our membership status. Apartment was AMAZING! Very modernly styled and overlooking water. Had a balcony so spent one afternoon whale watching. We were lucky as the bay had about ten whales playing in the water. Lots of food options in the area and a Coles supermarket. Secure car parking available. Friendly staff. Highly recommend!
酒店回复：
Dear Valued Guest, Thank you so much for your wonderful feedback — we’re absolutely thrilled to hear you enjoyed your stay at Mantra Sirocco! It’s great to know your Accor Plus membership upgrade made for an extra special experience, and how amazing that you got to witness whales right from your balcony — what a memorable moment! We’re also glad you found the apartment comfortable, the location convenient, and our team welcoming. We truly appreciate your recommendation and hope to welcome you back again for another fantastic stay in the future. Warm Regards, Mantra Sirocco - Front Desk
Guest（Family） 2025-07-01
Our unit was superb - beautifully styled, very comfortable with amazing water views. Great location also.
酒店回复：
Dear Loretta,Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed the unit, the styling, and those amazing water views. It’s great to know the location worked perfectly for you as well. We hope to welcome you back again soon!Regards,Mantra Sirocco - Front Desk
Guest（Other） 2025-07-01
Sirocco Mooloolaba was great and good location, well presented and staff were Friendly & helpful. The only down fall was our apartment 301 didn't have any curtains or blinds in the main living area plain glass walls. To have Breakfast or view the TV or I-pads was very difficult due to the glare from the morning sun through the plain glass walls No shelving in the shower in 2nd bathroom to place your Shampoo & Conditioner & Bath wash as it was on the floor in the shower. We know it is up to the owner of the unit to have these things in place.
酒店回复：
Dear John, Thank you so much for your review and for staying with us at Sirocco Mooloolaba. We’re glad to hear you enjoyed our central location and that our team made a positive impression during your visit. Your kind comments about the presentation of the property and our staff are greatly appreciated. We also value your constructive feedback regarding Apartment 301. We understand how the morning sun can make the living space less comfortable without window coverings, and how the lack of shower shelving can be inconvenient. While, as you mentioned, these features are at the discretion of the apartment’s owner, we will be passing your feedback on to them for their consideration. Guest comfort is always a priority, and your insights help us identify areas for improvement. We hope to welcome you back again soon for an even better experience. Warm Regards, Mantra Sirocco - Front Desk
Guest（与好友旅游） 2025-07-01
Awesome location, big rooms but a little tired looking.
Guest（Family） 2025-05-01
The apartment itself was lovely and very spacious but needs some updating. It was not very clean. Amenities were great. The location was also great!
酒店回复：
Thank you for your feedback! We're glad to hear you enjoyed the spaciousness of the apartment and appreciated the great amenities and location. We’re sorry to hear that cleanliness and upkeep didn’t meet your expectations—your comments are noted, and we’ll be addressing these areas to ensure a better experience for future guests. We hope to welcome you back again soon!
Guest（Other） 2025-04-01
Lovely location but not very clean Pros: location. It’s in a beautiful location on the beach within walking distance to many places. The balcony view is great. The front desk people were very nice and accommodating. The bed was really comfy Pool was nice Cons: Terrible WiFi. Couldn’t even access it in the bedroom. Cleanliness: The room appeared clean, but on closer inspection was dirty. Stained carpet, worn out sofa, dusty. They even had trash in the can when we arrived. It was taken promptly when we called, but the standard of cleanliness wasn’t really that high. Construction noise. When we were there it was super loud at the pool & in room
酒店回复：
Dear Timothy,Thank you for taking the time to share your feedback. We're glad you enjoyed the beautiful beachfront location, balcony views, comfortable bed, and found our front desk team welcoming and helpful.We sincerely apologize for the cleanliness issues and the inconvenience caused by the construction noise and WiFi limitations. We are actively working with our housekeeping and maintenance teams to address them. Your comments are very helpful and will guide us in improving the guest experience moving forward.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a better stay in the future.Warm regards,Mantra Sirocco - Front Desk
Guest（Family） 2025-04-01
Stayed early April 25. Amazing location and views from rooms and staff were great. QBut disappointing to say room needs a lot of attention. Mattress was terrible with topper collapsed to point where i could not sleep on it. Used bed in 2nd room, not what you expect when paying this much. Lots of maintenance issues with cupboard doors, bathrooms, paint missing from ceiling. The bed was reported to Sirocco and response was we can use 2nd bed. Poor outcome! After having bad experiences at both Zanziba and Sirocco, we will be staying else where for future visits.
酒店回复：
Dear Wendy,Thank you for taking the time to share your feedback following your stay in early April. While we're pleased to hear you enjoyed the location, views, and found our staff to be helpful, we're truly sorry to learn that your experience did not meet expectations overall.We sincerely apologize for the condition of the mattress and the maintenance issues you encountered during your stay. This is certainly not the standard we strive to uphold, and it's disappointing to hear that the response to your concerns was not more helpful or proactive. Your comments have been passed along to the relevant teams for immediate review, and we will be addressing these issues as a priority.We understand your frustration, especially given your previous experiences, and we're sorry to have missed the opportunity to turn that around. Thank you again for your honest feedback — it helps us identify where we need to improve.Kind regards,Mantra Sirocco - Front Desk

西罗科曼特拉酒店

客户评价 由实住客人提供的真实点评

Guest（Traveling with friends） 2025-11-01

Guest（Couple） 2025-10-01

Guest（Couple） 2025-10-01

Guest（Couple） 2025-09-01

Guest（Family） 2025-07-01

Guest（Other） 2025-07-01

Guest（与好友旅游） 2025-07-01

Guest（Family） 2025-05-01

Guest（Other） 2025-04-01

Guest（Family） 2025-04-01

客户评价由实住客人提供的真实点评