We’re truly happy to hear you enjoyed the property, had a great experience with our team, and loved the walkable location. It was a pleasure hosting you, and we would be absolutely delighted to welcome you back again anytime.
Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the location, the view, and the spaciousness of the condo.That said, we sincerely apologize for the cleanliness concerns you described. Our housekeeping team has been notified, and we are reinforcing our inspection procedures to ensure linens and overall cleanliness meet the level our guests expect and deserve.Regarding check-in, our process is a hosted arrival to ensure each guest receives proper access and support upon entry.
Thank you for your great review, Eric! We’re happy to hear you enjoyed the condo, the pool, and the attentive service from the bar staff. We appreciate your note about the elevator layout as well, and we’re glad it became easier once you got familiar with it. We’d love to welcome you back on your next visit!
Hola Iván, gracias por compartir tu experiencia. Lamentamos que tu estancia no haya cumplido con tus expectativas. Durante todo el proceso intentamos mantener una comunicación lo más clara posible, tanto antes como durante tu estancia, y no recibimos quejas durante la misma, por lo que desconocemos el motivo de la calificación. Tomamos en cuenta tus comentarios sobre la cama adicional y la relación calidad-precio, ya que nos ayudan a mejorar. Agradecemos el tiempo que te tomaste para escribirnos.
Thank you so much for your wonderful review, Melissa! We’re delighted to hear that your stay exceeded expectations and that you enjoyed the pool and the overall experience. It’s great to know our team made you feel welcome and supported throughout your visit.It was a pleasure hosting you, and we would be happy to welcome you back anytime. Thank you for choosing us and for taking the time to share your feedback!
Thank you for your review and for highlighting our location and team. We’re very sorry about the power outage you experienced, which was unfortunately beyond our control. We’re glad our staff could assist and accommodate your request promptly.We appreciate your understanding and hope to welcome you again in the future under better circumstances.
Thank you for your feedback. We’re glad you enjoyed the room and pool. As the property is located in a lively area, some street noise can be expected, especially during the day and evenings. We appreciate your comments and will keep them in mind as we continue improving the guest experience.
Gracias, Daniel, por tu comentario y por elegir Maxwell Residences. Nos alegra saber que disfrutaste el amplio y hermoso departamento, las vistas espectaculares, el increíble rooftop y piscina, así como la excelente ubicación y la atención de nuestro equipo. También nos da gusto que el gym haya sido de tu agrado. Agradecemos tu observación sobre los elevadores y seguimos trabajando con la administración del edificio para mejorar. ?Será un placer recibirte nuevamente!
Thank you so much for the amazing review! We’re delighted to hear you enjoyed the location, amenities, and warm service from our team. It’s always our goal to create a memorable and seamless experience. We’d love to host you again anytime you're back in Puerto Vallarta!
Thank you for the fantastic review! We’re delighted you enjoyed the rooms, the staff, and of course the pool. We appreciate your note about the layout and concierge system, we’re always working to make navigation easier for our guests. We hope to welcome you back for another amazing stay.
