Dear Ramune, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us, from the cozy rooms and delicious meals to the attentive service. Herson will be thrilled to know that his efforts at the Minos Bar made your experience even more enjoyable. It’s wonderful to know that our hotel provided the perfect setting for relaxation and a memorable holiday. We look forward to welcoming you back for another fantastic stay and truly appreciate your recommendation! Warm regards, Guest Relations and the entire Mitsis Royal Mare Team
Dear Julia G, Thank you so much for your kind words! We are delighted to hear that you enjoyed the main bar, evening entertainment, and the variety of our restaurant menus. Herson and the entire team will be thrilled to know their attentiveness and service made your stay so enjoyable. We look forward to welcoming you back for another wonderful experience! Warm regards, Guest Relations and the entire Mitsis Royal Mare Team
Dear Jadine F, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay, especially the spacious rooms, pool areas, and the service at the upstairs bar. Herson will be thrilled to know his efforts were appreciated! We also appreciate your feedback regarding the themed restaurants and our spa facilities, which helps us continue to improve our services. We hope to welcome you back soon for another relaxing stay. Warm regards, Guest Relations and the entire Mitsis Royal Mare Team
Dear Kaeli S, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that Herson at the upstairs main bar made such a positive impression. We’re also glad you enjoyed the photo shoot and our a la carte restaurants. We appreciate your feedback, your comments help us improve and add those extra touches to make special occasions even more memorable. We hope to welcome you back for another relaxing stay with us in the future. Warm regards, The entire team of Mitsis Royal Mare
Dear Sarah. P, Thank you very much for returning to the Mitsis Royal Mare and for sharing your detailed feedback with us. It was a real pleasure to welcome you back! We are glad to hear that you enjoyed your relaxing stay, the cleanliness of your shared pool room, and the friendliness of our staff at Calypso and the Crêpe Bar — they will be so happy to hear your kind words. We are, however, truly sorry to read that some aspects of your experience did not fully meet your expectations this time. Regarding the à la carte reservations, please allow us to clarify that the room number serves only for internal records and statistics, while the surname is what our restaurants use to identify the reservations. Nevertheless, we truly appreciate you bringing this to our attention, and we will make sure to review the communication process with our team to avoid any future confusion. We also regret the mix-up with your anniversary arrangement and the timing of the sparkling wine delivery. Your comments have been shared with the relevant departments so we can ensure smoother coordination in the future. Thank you once again for your constructive feedback and for choosing to spend your special occasion with us. We hope to have the pleasure of welcoming you again for another relaxing stay under the Cretan sun. With warm regards, Guest Relations Team
Dear Donnamarie, Thank you so much for your wonderful review and for sharing your experience with us! We’re absolutely delighted to know that your stay was such a special one and that you enjoyed our à la carte restaurants — especially the Mediterranean — as well as the thoughtful birthday surprise for your husband. It’s truly rewarding to hear that our team helped make your visit memorable. Maria at the pool bar, in particular, will be so happy to know her warm service made a difference to your holiday. We’re honored that you chose Mitsis Royal Mare once again and deeply appreciate your kind words about our group. It will be a great pleasure to welcome you back for another luxurious and relaxing stay in the near future. With warm regards, Guest Relations and the entire Team
Dear Jocelyne and Patrick, What a joy it was to read your beautiful review! All of us at Mitsis Royal Mare are truly honored that you chose to celebrate such a special milestone—your Golden Wedding—with us. We are delighted that your stay, the suite with the private pool, and the surprise birthday cake and wine made your celebration even more memorable. Your kind words about our team and the resort itself truly warm our hearts. Every member of the Mitsis Royal Mare family works with love and dedication, and it means the world to us to know that their efforts contributed to such happy memories for you. We have taken note of your suggestions regarding language and evening entertainment, and we will continue striving to make every stay even more seamless and enjoyable for our guests. Thank you again for your trust and for sharing such a heartfelt message. We hope to welcome you back soon for another unforgettable experience—you will always have a special place here with us. With our warmest regards, Guest Relations and the entire Mitsis Royal Mare Team
Dear Yasmine K, Thank you so much for your wonderful review! We are thrilled to hear that your holiday was relaxing and that our team, especially Maria at the Dolphin Pool Bar, made your stay so special with her attentive and friendly service. We are also delighted that you appreciated our philosophy of inclusion and sustainability, it’s always wonderful to see our guests connect with our values. We look forward to welcoming you back for another unforgettable stay! Warm regards, Guest Relations and the entire Mitsis Royal Mare Team
Dear Adam B, Thank you for your fantastic feedback! We are so pleased to hear that you enjoyed the ambience, food, and wine, as well as the warm hospitality of our team. It is wonderful to know that the seafront restaurant and our colleague Aphrodite, together with the entire staff, made your dining experience so memorable. Your kind words about our bar service are also greatly appreciated. Recommendations like yours mean the world to us, and we truly look forward to welcoming you back for many more enjoyable moments by the sea. With warm regards, Guest Relations & the Entire Team
Dear Dave k, Thank you so much for your kind words! We are thrilled to hear that you enjoyed your time at our Main Bar. Herson will be delighted to hear your praise, and we will be sure to pass on your compliments to Krasi, our wonderful morning waitress, as well. It was a pleasure having you with us, and we hope to welcome you back very soon! Warm regards, Guest Relations and the entire Team
