?Hola!Muchísimas gracias por tu increíble puntuación; 10 en todo: amenities, limpieza, entorno y servicio. ?No sabes cuánto nos alegra recibir una valoración tan completa y tan perfecta!Nos llena de energía saber que tu experiencia fue muy increíble y maravillosa. Ese es exactamente el objetivo de nhow Lima: sorprender, emocionar y crear momentos que se sientan únicos, desde los detalles del hotel hasta la atención de nuestro equipo. Gracias por elegirnos y por compartir tu entusiasmo. Será un placer enorme volver a recibirte para más estancias memorables, vistas que inspiran y un servicio que siempre busca superar expectativas.Saludos,Juan TelloGuest Relations Manager
Hi!Thank you for your feedback and for the kind words about our decor. We’re truly sorry that breakfast did not meet your expectations—especially the coffee temperature, overall flavour, and that the pool water felt too hot. This is not the experience we aim to deliver.We’ve shared your comments with our Food & Beverage team to re?calibrate coffee machines and hot carafes, reinforce brew?to?serve temperature checks, and review seasoning and rotation to ensure flavour and freshness are consistent. Our Engineering team is also adjusting the pool set?point and verifying the control system to keep the temperature within a comfortable range.We would be glad to receive you at nhow Lima for a even better experience.Regards,Juan TelloGuest Relations Manager
Hi Lamping!Thank you so much for sharing your wonderful feedback!We’re delighted to hear that your overall stay was excellent and that our housekeeping team made such a strong impression. They work with great dedication every day, and your praise will mean a lot to them.We’re equally happy to know that our front desk team made you feel welcomed with their smiles and kindness each time you entered or left the hotel. A special thank you on behalf of Samantha, who will be thrilled to know that her attentive support made your experience even smoother. And of course, Milton in the lobby will be very touched by your kind words ,he takes great pride in greeting our guests warmly.It’s truly wonderful to know that you would choose to stay with us again on your next visit to Lima.We’d be honored to welcome you back and create another exceptional experience for you!Regards,Juan Tello Guest Relations Manager
Good day!Thank you very much for sharing your feedback and for highlighting aspects such as our cleanliness, service, and surroundings. We are glad to know that, overall, you had a very good stay with us.We sincerely apologize for the discomfort caused by the humidity and smell in your room. We understand how important it is to feel completely comfortable, and this is not the standard we aim to provide. Our maintenance team has already been informed to thoroughly inspect the ventilation system and ensure the room is in perfect condition.We truly appreciate you bringing this to our attention, as your comments help us improve. It would be our pleasure to welcome you back and offer you an even more comfortable experience.Please feel free to reach out if you need any further assistance.Kind regards,Evelyn Hidalgo FarfánGuest Relations Executive
Hi!Thank you so much for your lovely words! We’re delighted to hear that your first visit with us was such a wonderful experience. Knowing that you loved our beautiful hotel, the friendliness of our staff, and our stunning pool truly makes our day.It means a lot to us that you didn’t regret choosing us for your stay, and we’re even happier to know that you’re already planning to come back. We can’t wait to welcome you again and create more unforgettable moments during your next visit.Thank you for your kind appreciation ,it motivates our entire team!Regards,Juan TelloGuest Relations Manager
Hi!Thank you so much for sharing your experience! We’re delighted to know you enjoyed our brand-new and modern facilities, the convenient location, and the friendly service from our team. It’s wonderful to hear that the rooftop pool added a special touch to your stay.Your kind words motivate us to keep creating exceptional experiences for our guests. We look forward to welcoming you back soon for another memorable visit!Regards,Juan Tello San MiguelGuest Relations Manager
?Muchas gracias por compartir tu experiencia con nosotros, Erika! Nos alegra saber que disfrutaste del dise?o y la atmósfera que hemos creado para nuestros huéspedes. Nuestro equipo trabaja cada día para ofrecer un servicio A1 y momentos únicos, así que es un placer saber que lo logramos contigo. ?Esperamos recibirte pronto para seguir creando experiencias memorables en Nhow Lima!Saludos, Evelyn Hidalgo FarfánGuest Relations Executive
Good day!Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you enjoyed our heated rooftop pool, the comfort of our rooms, and the delicious breakfast buffet. It’s also great to know that our team provided friendly and helpful service, as this is something we strive for every day.We’re pleased that our central location and nearby conveniences made your stay even better, and we truly appreciate your recommendation. We look forward to welcoming you back soon for another exceptional experience.Kind regards,Evelyn Hidalgo FarfánGuest Relations Executive
Hi!Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed our modern room facilities and the comfort of our heated rooftop pool, even on colder days.It’s great to know that our gym equipment met your expectations and that you appreciated the variety offered at breakfast.Your feedback motivates us to keep improving and delivering exceptional experiences. We look forward to welcoming you back soon!Regards,Juan Tello San MiguelGuest Relations Manager
