Good day!Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed our recently renovated facilities, the vibrant colors, and the comfort of our rooms, as well as our breakfast service and the privileged location in Miraflores.We sincerely apologize for the inconvenience you experienced during check-in. Our standard check-in time is at 3:00 PM to ensure that each room meets our cleanliness and quality standards. However, we understand that waiting can be uncomfortable, and we truly appreciate your patience and understanding in this matter.Your comments are very valuable to us, and we will review our processes to make your next stay even more pleasant. We hope to have the opportunity to welcome you again soon and provide you with an exceptional experience from start to finish.Kind regards,Evelyn Hidalgo FarfánGuest Relations Executive
Hi Richard! Your enthusiastic feedback has truly brightened our day! It's delightful to know that you've enjoyed the unique ambience we've created at our hotel. Our team is indeed one of our greatest assets and we're very pleased that their attentiveness contributed to your fantastic stay. They work tirelessly to ensure our guests feel at home and it's wonderful that their efforts made a positive impact on your experience. The location of our hotel is indeed a major plus, and we're thrilled that you enjoyed its proximity to the vibrant life of the city. Being close to great restaurants, markets, parks, clubs, and bars definitely adds to the charm of staying with us. Looking forward to welcoming you again soon! Kind regards, Evelyn Hidalgo Farfán Guest Relations Executive
Hola Carlos! Estamos encantados de saber que tu estancia en nuestro hotel fue una experiencia tan positiva. Nos alegra que hayas podido disfrutar de nuestro dise?o lleno de detalles. Nos complace saber que nuestra atención y comida ha cumplido con tus expectativas. Trabajamos duro para ofrecer una variedad de opciones de calidad a nuestros huéspedes. También nos encanta saber que tomaste el riesgo y nos elegiste. Esperamos que decidas visitarnos nuevamente en el futuro. Estaremos encantados de darte la bienvenida de nuevo. Muchas gracias por tus amables palabras, las valoramos mucho. Saludos, Evelyn Hidalgo Farfán Guest Relations Executive
?Hola!Muchas gracias por compartir una rese?a tan extraordinaria. Nos llena de alegría saber que su experiencia fue increíble por donde lo mire y que nuestras instalaciones, atención, servicios y capacidad de resolver inconvenientes estuvieron a la altura de sus expectativas.Comentarios como el suyo,motivan profundamente a todo nuestro equipo a seguir ofreciendo un servicio excepcional y auténticamente dedicado a cada detalle.Será un placer recibirte nuevamente muy pronto y brindarle otra estadía impecable.Saludos,Juan TelloGuest Relations Manager
Hi Karen! Thank you so much for sharing such an enthusiastic review. We’re thrilled that our design, architecture, and overall atmosphere made such a strong impression, and it’s wonderful to hear we’ve become your go-to in Miraflores. We’re delighted you enjoyed the eclectic breakfast and the infinity pool views. It’s great to know the bed was comfortable and that the gym met your expectations, even if you didn’t get a chance to use it this time. Your notes on room upgrades, TV channels and navigation, and nearby restaurant recommendations are very helpful. We aim to make every stay seamless, and insights like yours guide us toward that ideal experience. We appreciate your thoughts on happy hour as well. Thank you for the generous value. We are glad to read the appreciation of creative design, and your feedback perfectly reflects the spirit we strive to deliver. We can’t wait to welcome you back to Lima for a longer stay and more time to enjoy everything our hotel has to offer. Kind regards, Juan Tello San Miguel Guest Relations Manager
Hi Alexandre! We're thrilled to hear that you enjoyed your dining experience at Zonico. It's fantastic to know that our blend of Peruvian flavors hit the right note. The waitress will be delighted to hear of your appreciation. Their dedication to providing an exceptional experience is truly what makes us unique. We look forward to welcoming you back on your next visit. Kind Regards, Evelyn Hidalgo Farfán Guest Relations Executive
Dear Guest,Thank you so much for sharing your experience with us. We are delighted to hear that you enjoyed our location and found your room quiet and thoughtfully designed.We appreciate your note about the lively atmosphere in the reception area. Our team aims to create an energetic welcome while keeping the guest spaces calm and comfortable, so it is great to know the room provided a restful retreat.We are grateful you chose to stay with us, and we look forward to welcoming you back for another great visit.Regards,Juan Tello San MiguelGuest Relations Manager
Hi!Thank you so much for your wonderful review! We are absolutely delighted to hear that you consider nhow Lima one of the best hotels in Lima and that you found our atmosphere luxurious and hip!It is a pleasure to know that you enjoyed our brand new facilities, a result of our recent opening. We also appreciate you mentioning the unique setup of our third-floor lobby and, of course, the variety of our breakfast buffet, including items like Kimchi, which is part of our commitment to offering a diverse and global culinary experience.We look forward to welcoming you back soon for another exceptional stay!Warm regards,Juan TelloGuest Relations Manager
Dear Guest,Thank you for sharing such thoughtful feedback and for choosing to stay with us. We are delighted that the design, architecture, and art resonated with you, and it is wonderful to hear that breakfast stood out for its variety and flavor.We are glad the rooftop pool made such an impression, and we appreciate your perspective on hours, depth, and amenities. Your comments about proximity to great restaurants and the overall chic atmosphere mean a great deal to our team.We are sorry for the disruptions you encountered during your stay. What you described does not reflect the seamless experience we aim to provide, and we understand how moments like that can be unsettling and inconvenient.Thank you as well for highlighting opportunities to enhance the guest journey, including concierge support and local dining guidance. Insights like yours help us align with the experience our guests value most.We are thrilled to know we were a favorite on your trip, and we look forward to welcoming you back for another stylish and relaxing stay.Regards,Juan Tello San MiguelGuest Relations Manager
Dear Samuel,Thank you for sharing your impressions of your stay. We are delighted to know you enjoyed our convenient location and the surrounding neighborhood, including nearby markets.We appreciate your comments regarding the bathroom layout. Your perspective is helpful, and we value knowing how the design influenced your comfort.It is great to hear that the breakfast selection met your expectations, especially the egg options. We are sorry to learn that the service felt less warm than it should; our team aims to provide attentive, welcoming interactions throughout the stay.We are grateful you took the time to provide such balanced feedback, and we hope to have the opportunity to welcome you back for an even more seamless experience.Regards,Juan Tello San MiguelGuest Relations Manager
