Dear Minna,Thank you so much for your wonderful feedback! ?? We’re thrilled to hear that you enjoyed your stay and found the cabin so well-equipped and comfortable after your adventures. It’s great to know that the kitchen facilities, cozy bed, and nearby amenities like the pool and laundry all added to your experience.We hope to welcome you back for another relaxing stay soon!Kind regards,Nitmiluk Tours Team
Dear Shirley,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your check-in and for the lack of clarity regarding our facilities.We regret that a key was not available as arranged and that you had to wait for a staff member to arrive. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you and your party.Your comments about our staff's inability to answer simple questions and the difficulties you faced due to limited mobile phone reception are also concerning. We are taking immediate steps to address these issues, including better training for our staff and reviewing our after-hours check-in procedures to ensure such incidents do not happen in the future.We understand how important a smooth check-in and clear communication are to a positive experience, especially in a remote location. We deeply apologize for any distress or inconvenience caused and assure you that we are working hard to improve our services.We hope you will consider giving us another chance in the future to provide you with the high-quality experience that so many of our guests have enjoyed. Thank you again for your valuable feedback.Sincerely,The Nitmiluk Tours Team
