Agradecemos sinceramente que se haya tomado el tiempo de compartir sus comentarios con nosotros y nos complace saber que, en general, encontró todo excelente durante su estadía.Sin embargo, lamentamos profundamente las molestias que experimentó debido al ruido. Nos disculpamos por los inconvenientes causados por los vecinos ruidosos y el llanto del ni?o, así como por el impacto del ruido proveniente del área del antro. Entendemos perfectamente lo crucial que es un descanso tranquilo y nos apena mucho que su sue?o se haya visto afectado.Tomamos muy en serio su valiosa sugerencia sobre la necesidad de ventiladores en las habitaciones para contrarrestar el calor, especialmente considerando la imposibilidad de abrir las ventanas por el ruido. Su comodidad es nuestra prioridad y revisaremos urgentemente nuestras opciones para mejorar tanto la ventilación como la insonorización en las habitaciones.Agradecemos su paciencia y le aseguramos que su retroalimentación es fundamental para nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una estadía perfectamente tranquila y confortable, que supere sus expectativas.
Please accept our sincerest apologies for the deeply disappointing experience you encountered during your stay with us from July 10th to 13th. While we truly appreciate your kind words about our staff, it is clear that we fell significantly short of providing the comfortable and high-quality experience you reserved and deserved, and for that, we are truly sorry.We are very concerned to learn that the apartment, particularly the private patio, was not as pictured and lacked essential furniture. It is also unacceptable that hair dryers were missing, the bedding was uncomfortable, and the apartment was excessively cold. Your feedback regarding the power outage, the subsequent lack of warm water, and especially the delayed communication about activating the water heater, highlights a serious lapse in our service and guest care.Furthermore, we are extremely troubled by your report of mold in the bathroom ceiling and the unsatisfactory quality of the shampoo. These issues are not reflective of the standards we aim to uphold.We completely understand why you feel that the three nights were not worth the amount paid, and why you would not recommend us or wish to return. Your detailed feedback is invaluable to us, and we are taking every point seriously. We are immediately initiating a thorough review of our apartment readiness, amenity stocking, maintenance protocols, and guest communication procedures to ensure these critical issues are swiftly addressed and prevented for all future guests.Thank you for bringing these crucial matters to our attention. We genuinely regret that your experience was so negative.
Dear Yuanyuan, it was a joy to welcome you and your family into our new two-bedroom haven in Roma Norte, and I’m delighted that the lively neighborhood pulse, the fresh feel of the flat, and Diana’s attentive care helped anchor your stay in the kind of present-tense comfort we call nowness. Your generous eight-out-of-ten tells us we are close to the mark, and your thoughtful notes on communal amenities and kitchen details show us exactly where the next brushstrokes belong. We operate with the intimacy of a vacation home because we love how it fosters genuine connection, yet we hear you: a morning corner for coffee rituals, sturdier cookware for family feasts, and an on-site host team visible beyond the lobby are already moving from idea to plan so future mornings taste even richer. When your path brings you back, I would love to see you trade city buzz for the quiet glamour of our Art Deco suite, where curved brass lines catch the first light, or perhaps the layered warmth of our Traditional residence, all timber hues and soft textiles that invite long conversations over freshly brewed espresso from the new station we’re designing. Whichever door you choose, know that your insights have shaped the experience waiting inside and that another chapter of shared present moments is ready to be written. Thank you once more for trusting us with your time, and please consider this an open invitation to step into a different atmosphere of Nowness whenever the moment feels right. Warm regards, Yosef, Nowness General Manager.
