卡拉比尼耶斯西方酒店(Occidental Cala Vi?as)-住客评论

Guest（其他） 2026-02-01
A unidade está extremamente bem localizada, em cima da praia, ofereceram-nos suítes com vista para a praia e piscina, o hotel é extremamente limpo e a alimenta??o é variada e de qualidade soberba. Foi uma escapadinha de 5 dias que nos valeu a vida, adoramos e como é óbvio tencionamos repetir. O Staff, bastante agradável.
Guest（Other） 2025-11-01
Suitable for families with children, couples, elderly. Very good food, clean and high quality of everything. Absolutely fantastic beach, entertainment if you want, so it doesn't get boring. A little outside for partying in Magaluf but that's what's good.
Guest（Family） 2025-10-01
Well you did it again my lovely Occidental family, another fabulous stay, we have stayed with you 3 times this year and each time has been absolutely fabulous. Your hotel is not about the location or the beautiful views out to sea and is not the reason we keep coming back it's because each and every single member of your staff are exceptional and make our stays extremely special. I will not be able to put everyone's names but here are some of my favourites, in the restaurant Big boss and little Boss as I call them, Christina, John, Franco, Leo, Sergio, Anna all of them so warm and friendly and truly lovely human beings who feel like friends to us now, I hope you appreciate them 100 percent as you are blessed and very lucky to have them on your team. Food was absolutely delicious this year, gets better on every stay.Lucas in the bar, the beautiful Lua, Unis and Christian always smiling and happy even when under pressure and busy they work so hard. Jacob is just so lovely very observant always checking we are happy and everything is OK also Sandra if you have an issue with anything she gets it sorted immediately and I love that she comes to find you to keep you updated she has a lovely disposition and is very good at her Job. Now unfortunately a few negatives but I hope they will help you. Barcelo must replace the Air conditioning units as they are problematic also for the size of this hotel it would be great if some extra toilets could be installed as on occasions there were 12 ladies waiting to use 2 toilets which was a little frustrating. Also showers very slippery and need to be addressed before next season. I would like you to praise your maintenance men as they are just so lovely and always arrive promptly to fix any issues. Rooms are clean and very comfy beautiful mattresses. Your Animation team are just the best Ciccio, Cappachino, Nadir, Logan, Andrea and Carlos are so lovely. However I do think a few more things could be included in the days activities. We had a bad day weather wise and I and others staying with you expressed how that's when activities not all obviously could be brought inside to keep people entertained, not everyone wants to sit and play cards or Dominoes, lots of crazy games could be done inside also and i think some more need to be invented for next season. But I reiterate that you have a wonderful team who I hope to see again next year as they make our holiday really fun and they have so much energy and give of such an excellent vibe. Thank you Occidental Cala Vinas once again see you in 2026.
酒店回复：
Dear Lizzie, What a wonderful message to receive — thank you so much for taking the time to share such kind and thoughtful words with us. It truly means a lot to our entire team to know that your stays with us are so special. We are genuinely touched by the way you describe our staff. Christina, John, Franco, Leo, Sergio, Anna, Lucas, Lua, Unis, Christian, Jacob, and our entertainment team — Ciccio, Cappuccino, Nadir, Logan, Andrea, and Carlos — will be absolutely delighted to read your lovely words. They work very hard every day, and knowing their efforts make such a difference is the best reward they can receive. Thank you as well for your kind words about my work. My goal is always to make sure our guests have the most pleasant stay possible and to solve any issues that may arise as quickly as I can. We also sincerely appreciate your constructive feedback. Your comments about the air conditioning, the number of bathrooms, the slippery showers, and the indoor activity options are very valuable to us. Please rest assured that we take them seriously and will review these points carefully to make improvements where possible. Thank you as well for your kind words about our maintenance team and housekeeping. It’s wonderful to know you feel so well looked after during your visits. Having guests like you, who return year after year, is something truly special for us. We can’t wait to welcome you and your family back next season for another memorable stay. With warmest regards, Sandra Guest Experience Manager
Guest（Other） 2025-10-01
Spend a week here early October, Nice hotel - staff were very friendly and the food is what you can expect for a 4 star all inclusive. Drinks menu was a little miss leading in the fact that quite a lot of the alcoholic drinks you had to pay extra for, The hotel is a lot bigger than the photos make out - a lot of stair climbing and lifts needed - for instance the reception is on floor 4 and the restaurant is on ground level. One negative about this hotel is the lack of toilets. In the evening, the bar and stage on level 2 has no toilets meaning you have to go down nearly 3 flights of stairs just to find the closest one. This hotel is also not near anything - you will need to get a bus or walk up a couple hills to find anything around, we found Magaluf beach a nice walk - roughly 20 minutes on foot but again you will need to climb hills and steps to get our of the complex grounds. Overall a good place to stay - Especially for a family with young kids, but only if you are planning on staying in the grounds and taking advantage of the all inclusive while relaxing.
Guest（Other） 2025-10-01
The hotel is suitable for both adults and families with kids, as they have an amazing animators team. Kids animators Andrea and Adele made a lot of efforts to make all the kids happy and special. Thanks a lot to them. Every evening after kids mini disco, they had an amazing night performance. And every evening it was different and really cool. The only thing was that it started after 09:30. So trying to fight with a sleep but excited to see the show we were waiting for this adorable moments of joy. The food in the restaurant was also different and tasty every day. We liked our room with the sea view, but the bathroom glass wall needs to be better.
酒店回复：
Dear Larysa, Thank you for taking the time to share your review. We are delighted to hear that you and your children enjoyed your stay with us and that our animation team, especially Andrea and Adela, made your little ones feel happy and special. We will be sure to pass on your thanks to them. We’re also glad that you enjoyed our nightly shows and the variety and quality of the restaurant’s meals. Your comments regarding the glass panel in the bathroom have been noted, and we will review possible improvements. It was a pleasure having you and your family with us, and we hope to welcome you back for another memorable stay in the future. Best regards, Sandra Guest Experience Manager
Guest（Couple） 2025-10-01
The kitchen staff carrying food are wearing unwashed smelly clothes, and the omelet chef’s apron was dirty and smells bad.
Guest（Other） 2025-10-01
What a fantastic hotel, Staff- attentive and friendly , Location- in a nice quiet area, taxie to magaluf was about €7/8 (don't use Uber very expensive), Food- something for everyone, always fresh food coming out, fish, chicken ,veg, potato, pasta, chips, couldn't fault it. We will be back, would suit everyone, from couples, to family young and old, small beach right outside(you have to pay for beds) but you don't need them, shop on the hill, Cleanliness, so clean, room cleaned every day, always staff cleaning.
Guest（Family） 2025-10-01
Stunning hotel in a perfect location - the cove a 30 second walk away is perfect for swimming and snorkeling!! Food: The food gets better every year, there was definitely something for everyone each evening. All of the meat and fish cooked to perfection aswell as delicious varieties of deserts. Staff: The staff are what makes this hotel so perfect! in the restaurant: Franco, Christina, Jon and Leo are an unbelievable credit to the team, so helpful and kind and nothing is ever too much trouble. They definitely deserve praise and make the restaurant experience extra special. At the bars, Eunice, Lua and jae are equally as incredible. So so lovely and they work super hard. The entertainment team are fab!! Cappuccino, Ciccio, Andrea, Nadir and Adela are wonderful! Rooms: Modern and clean, spacious shower lovely bathroom super comfy beds. Nothing more you could ask for really. The sea view rooms have the best views! To improve: Minor things in the rooms like the air conditioning being changed so less temperamental. Could use the odd touch up of paint in some areas but apart from those tiny details there are no faults. The entertainment is great but there could be a couple more activities throughout the day - especially on the rare days when the weather is bad. The toilets by the restaurant would benefit from a bit of a refurbishment also but again this is a minor detail. Overall, will keep returning again & again. It's a wonderful place that truly feels like home.
酒店回复：
Dear guest, Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you enjoyed your stay and that our hotel, location, and facilities made such a positive impression. Your kind words truly motivate our team to continue delivering the best experiences possible. We greatly appreciate your compliments regarding our staff. Franco, Cristina, Jonh, Leo, Eunice, Lua, Jey, Cappuccino, Ciccio, Andrea, Nadir, and Adela will be delighted to hear your praise — they work very hard to make each guest’s experience memorable, and your recognition means a lot to all of them. It is also wonderful to know that you enjoyed the modern, clean rooms, the comfortable beds, spacious showers, and especially the rooms with sea views. Regarding your suggestions for improvement, we have taken careful note. We will pass your feedback about expanding daytime entertainment and offering more activities on days with less favorable weather to the relevant department. We will also consider your maintenance recommendations, including air conditioning adjustments, painting touch-ups, and the bathrooms near the restaurant, for future improvement plans. Once again, thank you for your thoughtful feedback. We look forward to welcoming you back many times in the future and making your next stay even more enjoyable. Best wishes, Sandra Guest Experience Manager
Guest（与好友旅游） 2025-10-01
Mi è piaciuto molto. Camere spaziose e pulite (bagno ovviamente senza bidet!!) , organizzazione ottima. Ristorazione buona, c'è pure un cuoco napoletano (simpaticissimo) tantissima scelta e piatti che cambiano ogni giorno dalla pasta (con varo sughi) al riso in bianco che puoi condire come vuoi. Carne e pesce, verdura cotta e cruda, frutta di tutti i tipi, dolci in abbondanza, gelati. Vini a scelta bianco, rosato e rosso. Puoi chiedere anche (cava) vino frizzante, birra e succhi. Al mattino colazione ricca e variegata dolce e salata, caffè the, cappuccino ecc. Qualcosa da rivedere c'è: per esempio per arrivare alla nostra camera bisognava camminare sul tetto delle camere del piano di sotto, tetto coperto solo da una guaina e senza piastrelle. Animazione un po' troppo rumorosa e con giochi puerili. Noi siamo stati con Alpitour che ha un referente tutti i giorni a disposizione (Maurizio) e che ci è stato di grande aiuto (per il furto di portafoglio a Soller) e referenti in aeroporto che ti assistono fin quasi all'imbarco.
酒店回复：
Gentile Alen, Grazie mille per aver dedicato del tempo a condividere una recensione così dettagliata e positiva sul vostro soggiorno presso di noi. Siamo davvero felici di sapere che avete apprezzato le camere spaziose e pulite, la qualità e la varietà della nostra cucina e il servizio offerto dal nostro team — in particolare dal nostro chef italiano. è meraviglioso sapere che la nostra offerta gastronomica e la selezione di bevande hanno soddisfatto le vostre aspettative e contribuito a rendere piacevole la vostra esperienza culinaria durante tutta la vacanza. Apprezziamo inoltre i vostri suggerimenti riguardanti l’accesso alla camera e il rumore proveniente dal team di animazione. Vi assicuriamo che prenderemo attentamente in considerazione questi aspetti per individuare possibili miglioramenti e rendere i soggiorni futuri ancora più piacevoli. Siamo altrettanto lieti che i nostri partner di Alpitour e il loro rappresentante, Maurizio, siano stati in grado di assistervi in modo efficiente durante la vostra vacanza. Speriamo sinceramente di avere presto il piacere di accogliervi nuovamente per offrirvi un’altra splendida esperienza. Cordiali saluti, Sandra Guest Experience Manager
Guest（情侣） 2025-10-01
Très bon séjour à l’Occidental Cala Vinas. Accueil sympathique, efficace, serviable. L’établissement dans son ensemble est propre, bien situé. Le personnel que nous avons c?toyé fut a chaque occasions, très sympathique, discret, compétent et souriant ! Top équipe ! Nous avions des réticences concernant les repas au vue des commentaires mais avons finalement été agréablement surpris par le choix et la fra?cheur des plats ! Nombreuses piscines, bon petit SPA ( 12€ / personne en supplément pour 60 Minutes), h?tel propre et entretenue, plage privée au pied de l’h?tel ! Nous avons apprécié notre séjour et pensons déjà à y revenir ! Merci à toute l’équipe pour leur accueil et professionnalisme !
酒店回复：
Cher client, Un grand merci pour votre merveilleux commentaire et pour avoir pris le temps de partager votre expérience. Nous sommes ravis de lire que vous avez passé un séjour très agréable parmi nous et que vous avez particulièrement apprécié l’accueil, la propreté de l’établissement et la gentillesse de notre équipe. Vos mots sont une véritable motivation pour tout le personnel. Nous sommes également heureux que notre offre gastronomique vous ait agréablement surpris, ainsi que nos installations telles que les piscines, le spa et la plage juste en face de l’h?tel. Ce serait un réel plaisir de vous accueillir à nouveau pour une autre belle escapade en bord de mer. Bien cordialement, Sandra Guest Experience Manager

卡拉比尼耶斯西方酒店(Occidental Cala Vi?as)

客户评价 由实住客人提供的真实点评

Guest（其他） 2026-02-01

Guest（Other） 2025-11-01

Guest（Family） 2025-10-01

Guest（Other） 2025-10-01

Guest（Other） 2025-10-01

Guest（Couple） 2025-10-01

Guest（Other） 2025-10-01

Guest（Family） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（情侣） 2025-10-01

客户评价由实住客人提供的真实点评