客户评价
由实住客人提供的真实点评
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This place needs better management. We started off being allocated a ground floor room which was ideal except it was for disadvantaged people and so the bed was only a foot off the ground. We were quickly moved but only after we’d started unpacking. The turn down was poorly executed with none of the wet towels replaced. The bed was made up in the morning but the bottom sheet hadn’t been smoothed out nor the bed made particularly well. We requested an iron and the one we were given had wires breaking through the flex and leaking water. This again was quickly replaced but perhaps we shouldn’t have had it in the first place! Breakfast was good. Still waiting on reviewing the evening meal. We went to their sister hotel in Victoria Falls village for dinner. It was awful. My fillet steak was tough with gristle I had a fish ravioli to start with that didn’t taste anywhere near as good as it was described. Would I come back?
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Amazing staff and service- very polite, genuine and accommodating. River cruise we saw hippos, crocodiles. Food was just excellent and the barbecue and entertainment were the best. Victoria falls was breathtaking and the shuttle transfers into town were so accommodating. Just the best.
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An excellent location. Great view of the Zambezi. Free shuttle to the Victoria Falls only a few minutes away. Clean well laid out rooms. Friendly staff. Great food and excellent ambiance. Highly recommended.
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Palm River, Victoria Falls was a very nice hotel located right on the banks of the Zambezi River offering beautiful views of the river and the lush green gardens. It is hardly 5 minutes drive from the Victoria Falls Town and about 10 minutes from the Victoria Falls Park Entrance. We stayed at a Deluxe Room and it possessed all modern amenities with a private terrace overlooking the gardens and the Zambezi River. Breakfast was nice but there is lot of room for improvement. Similarly, complimentary afternoon tea offered to all guests needs improvement in quality as well as variety. The 2 hour sunset Ra-ikane River Cruise was outstanding and a must-to-do as you will not be finding a better Hippo-watching opportunity anywhere and from so close. Though Whale watching is available at lots of places but watching Hippos walking, swimming, playing and having fun in the Zambezi River was a unique experience. Complimentary Shuttle offered by the hotel to the Victoria Falls Town and the Victoria Falls Entrance was a great service. Thanks to Josefina for offering a very special 'agents rate' for our stay. Thanks also to the staff at the reception for arranging taxi/driver (James) for our visit to Victoria Falls on the Zambia side as well as the Livingstone Town, Zambia. It made travelling within Victoria Falls City as well as across the border extremely convenient. Overall stay at the hotel was very nice and we highly recommend it for stay while visiting Victoria Falls.
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The Palm is an absolute Gem!!! The Hotel, Rooms and Facilities are perfectly designed for comfort and very pleasing for the eye. The spacious, beautifully landscaped gardens are set directly along the Zambezi River and invite guests to relax by the pool and enjoy the surroundings. In the evening, the restaurant offers a romantic atmosphere and excellent cuisine. It is highly recommended to stay for more than one night. The hotel is ideal for relaxation and serves as a perfect base for excursions around Victoria Falls.
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We stayed at the Palm for two nights. We were very impressed by all the staff, very professional and polite. Our room was nicely appointed, and our bed was comfortable. Our breakfast was included, lots of choice and very good quality.
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We stayed at the Palm River Hotel for two nights in December 2025. The accommodations were exceptional. Our family of 5 had a two-BR, two-BA suite with a living area. It was quite spacious and lovely. The AC worked well. The food at the restaurant was very good, especially the breakfast buffet (tremendous!) which was included. Proximity to the falls is great. Highly recommend.
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Everything was perfect the staff were so friendly happy and always willing to go that extra mile We will definitely be back Bryony who’s in a wheelchair found everything very accessible and easy to get around The views are stunning Two weeks of pure paradise Thank you
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Beautiful hotel, staff and food. Had the best massage ever by Thelma and Sizan, such happy delightful people. A great venue right on the Zambezi River.
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The hotel had a beautiful location along side the Zambezi River. We were looking forward to a relaxing 3 night stay coming off a 9 night safari. Unfortunately during our stay, the pool area was taken over by several large families with loads of children. If you are looking for a hotel with a peaceful setting, the Palm River Hotel may not be for you
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棕榈河酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+263-712401814 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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棕榈河酒店地址：
Stand 1403 Parkway Drive, Victoria Falls, 万盖, 北马塔贝莱兰省, 津巴布韦
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