客户评价
由实住客人提供的真实点评
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Pretty nice and staffs so welcoming
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房间乾净整洁，双床床很大很舒服，衞生间也很大，免费水。
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A very comfortable stay at Pullman Sydney Airport. The room was spotless and well designed for business travel. Convenient airport access, good service, and reliable amenities made it a smooth overnight stay.
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Nice hotel, service is slow in the restaurant but rooms are of a good standard. Good location for airport
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房间大，打扫及时，所以设施齐全且提供收费洗衣服务。酒店离woolworth超市，药房，自助洗衣房，餐厅，mascot火车站大概步行10分钟路程。
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酒店前台、经理、保洁都很热情，需求都能得到积极回应，房间空间足够舒适，卫浴乾净，酒店mini bar 提供牛奶
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首先说位置，那家酒店距离mascot 站不算远，步行时间可说是可以接受。其次那酒店亦算卫生，每天给两瓶水和两盒奶，整体来说尚算不错。
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Great location and staff near to the airport. Breakfast is vast and diverse. Specially friendly with children.
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携程的沟通还是比较到位的，帮忙合并了订单并获得了一点升级服务。
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I am writing to formally raise concerns about the disappointing experience my family and I had during our recent stay at your hotel. Given Pullman’s reputation and the $280 nightly rate, I expected a far higher standard of service than what we received.
Firstly, upon arrival we had six large suitcases and received no assistance from staff. I had to load the trolley myself and push it to reception, which was surprising for a hotel of your calibre, especially at an airport location where luggage support is expected.
Secondly, we ordered food from the bar and waited over 50 minutes for it to arrive. When it finally did, the quality was extremely poor. One meal arrived cold and had to be sent back, and the rest of the meals were barely eaten due to the disappointing quality—despite the $120 cost.
Most importantly, we had an early flight at 6:00am and were advised by your team to call reception at 4:00am so someone could assist with our luggage and arrange a taxi. At 4:00am, I called multiple times and received no answer. As a result, I had to transport all of our luggage to the lobby myself and organise my own transport at last minute, adding unnecessary stress at a time when support had been explicitly promised.
Overall, the lack of service at multiple touchpoints made our stay far below what I would expect from the Pullman brand. I am requesting that this experience be reviewed and that appropriate compensation or a goodwill gesture be considered.
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悉尼机场铂尔曼酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+61-2-83984600 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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悉尼机场铂尔曼酒店地址：
191 O'Riordan St, 2020 马斯科特, 新南威尔士, 澳洲
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免责声明：我们是为悉尼机场铂尔曼酒店提供客房预订服务的旅游服务提供商，非酒店的官方网站，请您知晓。
