Hello Justin, thank you for your honest feedback ??We appreciate your understanding regarding the Wi-Fi issue and are glad our team was able to respond quickly. We’re also thankful for your comments about the bathroom amenities — this is helpful for us as we continue improving the guest experience.We’re happy you found the hotel overall nice, and we hope to have the opportunity to welcome you again with an even better stay! ?
Hello Sungjin, thank you very much for the perfect rating! ??We’re truly happy you had an outstanding stay and appreciated the cleanliness, service, and surroundings.We hope to welcome you back again soon!
Hello Mohi, thank you for your review ??We’re glad to hear everything went well and that you enjoyed the wonderful views from the terrace.We hope to welcome you and your family again in the future!
Hello, thank you for your detailed feedback ??We’re glad you liked the room, the location within walking distance to the Giza pyramids entrance, and the rooftop view during winter.We’re sorry to hear that you were not fully satisfied with the rooftop café experience. We always encourage guests to review their bill and we’re happy to clarify any item at any time. Your comments about the dining space and renovation are noted as we continue improving the hotel.We appreciate your stay and hope to welcome you again in the future! ?
Hello, thank you very much for your review! ??We’re glad you enjoyed the great location, the easy walk to the pyramids and the museum, and the rooftop view. It’s also nice to hear you found our staff friendly during your stay.Thank you for choosing us, and we hope to welcome you again for a longer visit next time!
Hello, thank you for sharing your feedback.We’re glad you appreciated the proximity to the pyramids. We’re sorry about the difficulty finding the hotel and the hot water issue — this has been addressed. The area does have several similarly named properties, and we’re improving directions for ride services to make arrivals smoother.Thank you for your comments; they help us improve. We wish you pleasant travels ahead.
Hello, thank you very much for your detailed review ??We’re glad you enjoyed the clean room, the breakfast variety, and the beautiful view of the Sphinx and the pyramids. Thank you as well for mentioning Bhesma and Andmol — they will be happy to hear your kind words.We appreciate your suggestions about adding a breakfast menu with photos and prices — this is a great idea and we will work on it. We’re also glad our team replaced the fridge, kettle, and TV promptly after you reported it.We’re sorry for the noise from the street; the area near the pyramids can be lively, and we are improving soundproofing as part of our renovation.Thank you again for your feedback — we hope to welcome you back on a future trip to Giza!
Hello Andra, thank you for sharing your feedback. ??We’re glad you liked the comfortable bed, the friendly staff, and the partial view of the Pyramids. We sincerely apologize for the cleanliness and maintenance issues you mentioned — especially the rust and the building’s condition. Your comments have been passed to our housekeeping and maintenance teams to address these points and improve the overall guest experience.We appreciate your honesty and hope to have another chance to welcome you with a better stay next time!
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