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德尔马情感住宅

Residence Del Mar Emotion

德尔马情感住宅位于里兹恩杨，距离比耶察海滩只有 5 分钟车程，距离克瓦内尔湾有 7 分钟车程。此海滩公寓酒店距离普拉竞技场 7.1 英里（11.4 公里），距离古罗马广场 7.2 英里（11.6 公里）。到私人海滩上放松一下，或者享受健身中心和季节性开放的室外游泳池等其他度假设施。此公寓酒店的其他特色包括免费 WiFi、游乐厅/游戏室和自行车存放。公寓酒店设有 2 间餐厅，您可以从中选择一家大快朵颐。想放松一下？不妨到酒吧/酒廊、海滨酒吧或池畔酒吧品嚐一杯美味的饮品。每天 08:00 至 10:00 提供收费的自助式早餐。特色服务/设施包括24 小时前台服务、行李寄存和洗衣设施。酒店提供免费自助停车。220 间空调客房提供备有大冰箱和炉灶的简易厨房；您定能在旅途中找到家的舒适。客房设有私人配备家具的阳台。带有数码频道的 10 英寸液晶电视可满足您的娱乐需求；同时提供免费无线网络，方便您与朋友保持联系。便利设施包括电话，以及保险箱和书桌。

德尔马情感住宅地址：
Uvala Kuje, 52100 利兹贾, 伊斯特拉县, 克罗地亚

德尔马情感住宅电话：
订房电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）
咨询电话：+385-52-600623（餐饮、娱乐、路线咨询、失物、发票等）

德尔马情感住宅网站：https://www.27trip.com/residencedelmaremotion

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Guest：Family of four, the hotel with good service, family friendly, great value. Everyday activities for the kids. Good atmosphere, clean. Recommend for families and lovers of water sports.
Guest：Nice and clean new hotel, good staff, very nice food, perfect miniclub for kids. Better with car - the hotel is not close to city center (which is also good for your relax).
Guest：Facility as such nice. At this time of the year too crowded. Constant noise especially at the pool. Personnel at breakfast and dinner overwhelmed by too many people.
Guest：The hotel complex is visually very attractive, with well-maintained surroundings and modern facilities. Unfortunately, my personal experience was heavily impacted by the poor attitude of the staff and the way a major issue was handled upon arrival. When we arrived, our room smelled strongly of cigarette smoke, despite the hotel’s claim that all rooms are non-smoking. I asked for a room change, but the front desk informed me that the hotel was fully booked and instead offered to “clean” the room. However, this cleaning involved only spraying a strong disinfectant or air freshener in such a quantity that the air became difficult to breathe. Even though I also requested a refund due to the unavailability of another room, this was firmly refused by the hotel staff. As I was traveling with my four-year-old daughter, who was already tired, I decided to try staying in the room and airing it out. Unfortunately, even with the large balcony doors open, it didn’t help — I developed a headache, irritation in my eyes and nose, and noticed blood traces when blowing my nose. When my daughter started coughing in her sleep, I packed up our things, carried her sleeping into the car, and at midnight began searching for another hotel. What was perhaps most frustrating was the complete lack of interest from the front desk staff — and at times, their attitude was even unpleasant. None of the receptionists were willing to come and inspect the room. One even responded, “Why would I do that?” — something I find totally unacceptable for a hotel of this supposed standard. Whenever I asked to speak with a manager, I was told one wasn’t available. Not once during the entire situation was I given the opportunity to speak with someone in charge. Only after filing an official complaint was I offered a new room the next day afternoon — which was fine, and I decided to stay. Upon further request, the hotel offered one complimentary dinner for us, worth €56. However, I believe this compensation is far from adequate. The cost of the unused night was much higher, not to mention the additional expenses (a different hotel, night-time relocation with small kid, health discomfort, and a ruined first impression of our holiday). This situation — which a professional hotel should be able to manage with empathy and flexibility — was completely mishandled. Despite the beautiful setting and modern facilities, the lack of proper response from the staff was enough to discourage me from considering a return visit.
Guest：Excellent stay ! Perfekt hotel! Absolutely nice time for our family! I am really happy that we choose this hotel. Beautiful beach near hotel, clean swimming pool, delicious food!

德尔马情感住宅

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