索菲特倫敦希斯羅酒店-住客評論

Guest（Couple） 2026-02-01
Location is very convenient but soulless. Restaurant is good but doesn’t match the price. Rooms are hot and stuffy as windows don’t open. For what they charge, it would be nice to be provided with a couple bottles of water
酒店回復：
Dear Valued GuestThank you for sharing your feedback. I’m pleased that you found the location convenient and enjoyed the restaurant, although I regret that you felt it did not reflect the value expected.I understand your comments regarding the room temperature and the fact that windows do not open. As an airport hotel directly connected to the terminal, the windows are sealed for safety and soundproofing; however, your feedback regarding comfort has been shared with our team for review.I also appreciate your suggestion regarding bottled water, and this has been noted as part of our ongoing evaluation of guest amenities.Thank you again for your honest feedback.Kind regardsMohammed SerhanHotel Manager
Guest（Couple） 2026-02-01
The staff are the gems of this hotel - from the customer service team, who went the extra mile for our Valentine's day stopover, to the genteman who was up in 10 minutes to fix our remote control...
酒店回復：
Dear Valued Guest,Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon.Kind regardsMohammed SerhanHotel Manager
Guest（Couple） 2026-02-01
Great over night stay before an early flight. You can’t beat the Sofitel for convenience for Terminal 5. Room was clean and check in super fast. Good stay again.
Guest（Family） 2026-02-01
便捷性不必多説，去客運大樓是真方便！就是設施稍微老舊了一些，但總體不錯！
Guest（家庭旅游） 2026-02-01
酒店就在t5客運大樓邊上，有連廊直接進入。房間比較大，很整潔。五星酒店水平。早飯很好吃，歐姆蛋??很美味，還有各種cheese，冷盤肉等
Guest（Couple） 2026-01-01
The only reason we have chosen this hotel is the location. Even it has claim itself a 5 stars but the facilities are from the standard. Everything is outdated, just an example, there is no USB charger next to the bed which is a must nowadays.
Guest（Solo traveler） 2026-01-01
Perfect for terminal 5 and Heathrow and there is a Sixt car hire right next to it. Quick check in and out. Bed could have been firmer and more even. But still had a good nights sleep. Great option of pillows.
酒店回復：
Dear Valued Guest,Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon.Kind regardsMohammed SerhanHotel Manager
Guest（Solo traveler） 2026-01-01
Very convenient location. Only 5 minutes to go the check in counter in T5.
酒店回復：
Dear ToAS,Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon.Kind regardsMohammed SerhanHotel Manager
Guest（商務旅客） 2026-01-01
位置超好，到T5客運大樓不行5分鐘。設施不錯，隔音很棒，即使挨著機場，也幾乎聽不到飛機起降的聲音。服務不錯，早餐品種算多的，而且開始早餐時間比較早5:30，對出行換乘的人簡直太友好了
酒店回復：
Dear Valued Guest,Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon.Kind regardsMohammed SerhanHotel Manager
Guest（Solo traveler） 2025-12-01
Friendly staff clean room
酒店回復：
Dear Valued Guest,Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon.Kind regardsMohammed SerhanHotel Manager

索菲特倫敦希斯羅酒店

客戶評價 由實住客人提供的真實點評

Guest（Couple） 2026-02-01

Guest（Couple） 2026-02-01

Guest（Couple） 2026-02-01

Guest（Family） 2026-02-01

Guest（家庭旅游） 2026-02-01

Guest（Couple） 2026-01-01

Guest（Solo traveler） 2026-01-01

Guest（Solo traveler） 2026-01-01

Guest（商務旅客） 2026-01-01

Guest（Solo traveler） 2025-12-01

客戶評價由實住客人提供的真實點評