索菲特倫敦希斯羅酒店-住客評論

Guest（Business traveler） 2025-12-01
The location is fantastic, right in the heart of the Heathrow airport 5 , making it extremely convenient to explore London. Shops, restaurants, using the underground. The rooms were not too spotless, it was filthy, spacious, very uncomfortable, making it hard to relax after a busy day exploring the city. The INDIAN staff were exceptionally unfriendly and unhelpful, Breakfast I didn’t have. I especially appreciated the quiet and peaceful atmosphere, perfect for resting and recharging. The bellman, Assam was very VERY helpful. The restaurant and front desk INDIAN staff need improvement in professionalism and service. ? The night INDIAN staff require significant improvement in attentiveness and conduct. ? I personally experienced a serious incident where a male INDIAN staff member entered the ladies’ bathroom while I was inside, claiming to be cleaning. This was completely unacceptable and made me feel unsafe. CHECK THE CCTV ? Additionally, I was asked by AN INDIAN housekeeping staff to provide a perfect 10/10 review, which I found inappropriate and unprofessional.
酒店回復：
Dear Valued Guest,Thank you for taking the time to share your feedback. I am sorry to read about the concerns you raised regarding your stay and the distress caused, particularly in relation to cleanliness, service standards, and the incident you described. Please accept my sincere apologies for the discomfort and disappointment this has caused.I would like to respectfully note that references to an individual’s nationality or ethnicity are not relevant when assessing service quality. At Sofitel London Heathrow, we are proud to have a diverse team and we hold all colleagues to the same professional standards, regardless of background. Your comments have therefore been reviewed with a focus on behaviour, service, and conduct rather than personal attributes.Your feedback regarding housekeeping standards, professionalism at the front desk and restaurant, has been shared with the relevant department heads to ensure these matters are addressed and corrective action taken.I am pleased to hear that our bellman, Assam, provided helpful service, and I will ensure his efforts are recognised.Thank you again for bringing these matters to our attention. Kind regardsMohammed SerhanHotel Manager
Guest（家庭旅游） 2025-12-01
呢間酒店行5分鐘到T 5 。仲要全程室內真系好方便朝頭早機。環境都唔差。雖然系機場隔離，但系都好安靜。?
酒店回復：
Dear Vicky_W_2v2, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Guest（其他） 2025-12-01
衞生還是蠻乾凈的在t5客運大樓里很方便適合早上有航班的旅客衞生還是蠻乾凈的在t5客運大樓里很方便適合早上有航班的旅客
酒店回復：
Dear Valued Guest,Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon.Kind regardsMohammed SerhanHotel Manager
Guest（情侶） 2025-12-01
距離機場非常近，很方便很方便，1樓有瑪莎超市是新開的東西還是比較全沙拉酸奶之類的都有的設施：相對老舊，衞生：是乾凈的，就是有點毛子味兒??
酒店回復：
Dear asdfgh_369, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager
Guest（Family） 2025-11-01
Good location as it is a 5 min covered walk from terminal 5. However the hotel is really quite run down and could definitely use a renovation. Amenities are ok but yet I believe one would not expect the towels to be so washed out. Little leakages around basins and shower head dripping.
酒店回復：
Dear Valued GuestThank you for sharing your feedback. I am sorry to hear that aspects of your room and the overall condition of the hotel did not meet your expectations. Your comments regarding the worn towels, maintenance issues, and general condition of the facilities are appreciated and will be shared with our team as we continue planning improvements.Kind regardsMohammed SerhanHotel Manager
Guest（Couple） 2025-11-01
Love the great location next to T5. The bed is very comfy! Spacious bathroom.
酒店回復：
Dear Valued Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Guest（與好友旅游） 2025-11-01
此酒店與機場客運大樓5號有5分鐘距離。但仍可接受！如果系倫敦只停留一兩天，此酒店價格優惠，地理位置出色，值得一住。
酒店回復：
Dear Valued Guest,Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon.Kind regards. Mohammed Serhan Hotel Manager
Guest（Couple） 2025-10-01
Exceptional positive experience with friendly helpful staff from check-in to breakfast. So close to terminal 5 Heathrow, just easy walking distance. Comfortable beds, nice gym and spa. But what was remarkable was the positive vibes from all the staff. Sure the decor isn't the newest but everything is clean and good. Will stay here again.
酒店回復：
Dear PK Wouters, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Guest（情侶） 2025-10-01
Nice higher end hotel with lots of attentive staff. Pricy but if you want the convenience of a Sixt car rental located in the hotel (and car pickup is right outside), then it’s probably worth it! Comfy bed, air conditioned rooms, though fitting are getting a tad dated (e.g. no beside outlets for phone charging). Would stay there again for flights at T5 (it’s a hike from T1-T4 though)…..
酒店回復：
Dear Michael, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Guest（獨自旅游） 2025-10-01
I only stayed overnight and checked out very early because my flight was early. It was very convenient to Terminal 5 with easy walking access to the terminal. The room was very quiet and I would loved to have enjoyed the amenities but I arrived late and checked out early so only went to sleep! The Hotel is huge! You can get lost in there.
酒店回復：
Dear Valued Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

索菲特倫敦希斯羅酒店

客戶評價 由實住客人提供的真實點評

Guest（Business traveler） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（其他） 2025-12-01

Guest（情侶） 2025-12-01

Guest（Family） 2025-11-01

Guest（Couple） 2025-11-01

Guest（與好友旅游） 2025-11-01

Guest（Couple） 2025-10-01

Guest（情侶） 2025-10-01

Guest（獨自旅游） 2025-10-01

客戶評價由實住客人提供的真實點評