客户评价
由实住客人提供的真实点评
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Twin room was tiny, very little water pressure meant showering was difficult. Not happy with sugar and coffee being in jars in room, no toilet brush provided!! Breakfast was buffet style, eggs had gone hard and bacon was cold and it was served by Mr Grumpy. Evening meals were ok but choice was limited. Public areas all a bit shabby and needed some tlc. We were on a coach holiday and the hotel was not of the standard we expected. This hotel will not be here in a few years unless it improves dramatically.
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Where do I start?? We are 3 mature women and booked this hotel for 1 night as we were attending an event nearby. We often go away together and have always had a great time despite some unavoidable hiccups at times. In all honesty this is the first poor review that we have felt compelled to write. First impression - we parked the car in the resident car park and before checking in, the manageress/owner asked if we were staying at the hotel as this was a resident only car park. Absolutely fine had it been accompanied by a welcoming gesture, which it was not. I am not going to go through some of the points that others have made but agree that the lift did indeed smell of gas and I don’t think that I have felt the actual springs in a mattress since memory foam was invented but that’s by the by. The bar man’s friendly and helpful attitude was a ray of sunshine compared to the majority of the team we’d meet later. The young lady who served us at the bar was pleasant too, but was thrown when we asked for ice and lemon in our drinks, and had to disappear multiple times to get said items, then also hunt for a knife to cut the lemon. Then we had to leave the bar to pay for the drinks at reception before we drank them because we asked to pay by card! Pretty unique but absolutely forgivable. Then breakfast. We were told to arrive at 9.45 at the latest to enjoy a full English breakfast as the kitchen shuts at 10.00am. Great, we were in the dining room at 9.30, plenty of time we thought! At the entrance, there were cereals to the left and warm stations where they’d put the “hot breakfast” items. The restaurant was quiet, but luckily more than enough kitchen staff to help. These stood against the wall taking a real interest in their mobile phones, but unfortunately not much interest in their guests. No ”welcome” spiel, not even a “can I help you?”, Just total disinterest. Using our own social skills We asked them “where should we sit?”, “Do we help ourselves?” etc. They grunted an answer, and stood by as they watched us struggle to get the dregs out of the orange juice urn (not offering to re-fill it) and try to work our way around the buffet type breakfast. We were eventually asked if we wanted tea or coffee, then later, toast. I obviously threw them by asking for brown bread, as white toast arrived, delivered with a bowl of brown sauce. To cut a long story short- there was not enough cooked breakfast to feed 3 people and only 2 plates, and what was left was congealed and Lukewarm. When we asked if we could have some fresh hot items, we were told the chef had left but we could have a few slices of bacon. The tables were not cleaned, nor empty dishes collected and we continued to eat what we could, We agreed, that even though it was a really poor effort, and customer service was lacking, we would leave, but mention our experience at reception before leaving. However, things took a turn for the worse. Two customers arrived in the
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海军准将酒店地址：
Spa Rd, LD1 5ER 兰德林多德韦尔斯, 英国
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