特伦海洋酒店-住客评论

Guest（情侣） 2026-02-01
It was not a good stay, when we tried to contact the hotel to provide feedback they would not respond.
酒店回复：
Good afternoon and thank you for your review and please accept my apologies that you did not receive any response. I have emailed you directly to follow up.
Guest（Other） 2026-01-01
Staff were incredibly attentive, lovely spacious rooms and the breakfast was excellent
酒店回复：
Thank you for your review we are delighted that you enjoyed your stay with us.
Guest（商务旅客） 2026-01-01
We had a lovely stay. Our room was beautiful, beds are extremely comfortable. Food was lovely and very friendly staff. Location is stunning. Would definitely stay again. X
酒店回复：
Thank you for your review we are delighted that you enjoyed your stay with us.
Guest（Couple） 2026-01-01
We loved the breakfast, lovely choice and healthy options too. Beautiful views and great prompt friendly service. Both dining rooms are visually wonderful. Rooms are nice, our original room lacked the wow factor and was very standard however for our last night the hotel upgraded us and the room was truly beautiful. Location was nice and quiet and walking distance from the town. Dinner menu lacked vegetarian options and detailed descriptions of meals. Lots of nice restaurants in the town that had good variety. The pool area was just about to be renovated after we left, it was very much in need of some TLC and not overly relaxing, steam room extremely run down. Children are also welcome in the area and unfortunately we witnessed two boys along with their mother be extremely rude to 3 other guests using the pool. They almost hit one of the ladies doing lengths and were visibly intruding on her space when the rest of the pool was available, splashing and shouting, it was very uncomfortable to witness as their mom laughed and encouraged it, no staff were around to diffuse the situation. We recommend a trip to Arran, we were lucky enough to see the dolphins whilst travelling by ferry. The ferry terminal is within a quick drive of the hotel.
Guest（Other） 2026-01-01
Had a lovely stay, staff were great, food was brilliant. Overall, very relaxing stay.
Guest（情侣） 2026-01-01
Lovely warm welcome and a great place to spend New Year’s Eve. This was our second trip to The Marine Troon and each time we have been really impressed by the team throughout the hotel, the rooms and the most impressive setting. It’s hard to believe you’re only 30mins or so from Glasgow
Guest（Other） 2025-12-01
The breakfast options were good, but staff need training on allergies/intolerance. I had a sympathetic response to being gluten intolerant, but waitress looked a bit anxious. I did receive gluten free toast, ordered porridge which is normally safe for me but it came with granola (which should have been left off)! Other than that the staff were excellent and very attentive.
Guest（其他） 2025-12-01
Everything was lovely as usual .We have stayed many times, and always have a great stay.My husband and I will be returning soon thank you .
Guest（情侣） 2025-12-01
Excellent staff and very attentive , no request was too much . Pool and hot tub area and changing rooms very clean
Guest（情侣） 2025-11-01
I rated the stay as 3 stars because of the lack of pool. If I'd known that the pool wasn't available before booking, I would have chosen an alternative hotel with a pool. The advertising showed the pictures of pool & it is only when you looked at the details subsection that there was a note stating that the pool was out of use for a period.
酒店回复：
Thank you so much for taking the time to review your recent stay, I am pleased to see that overall you enjoyed your experience with us, although I'm so sorry there was an issue with you not noticing the note that the leisure was closed for refurbishment. We did try our best to let our guests know and indeed informed our third party providers and will pass your feedback to them and review our communication methods in order to improve for the future.It was our pleasure to have you stay and I do hope we will have the opportunity to welcome you back in the future.Robin Allan, Hotel General Manager

特伦海洋酒店

客户评价 由实住客人提供的真实点评

Guest（情侣） 2026-02-01

Guest（Other） 2026-01-01

Guest（商务旅客） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

Guest（情侣） 2026-01-01

Guest（Other） 2025-12-01

Guest（其他） 2025-12-01

Guest（情侣） 2025-12-01

Guest（情侣） 2025-11-01

客户评价由实住客人提供的真实点评