Hi Yvonne,Thank you so much for taking the time to review your recent stay, I am pleased to see that overall you enjoyed your experience with us, although I'm so sorry there was an issue with the size of your double room and, and that you felt the price was high we will consider these notes to ensure that we improve in the future. It was our pleasure to have you stay and I do hope we will have the opportunity to welcome you back in the future.
Hi David,Thank you so much for taking the time to review your recent stay. I'm so sorry to see that you really did not enjoy your experience with us. I'm so sorry that you had to wait at your check in for another guest, understandably when in a hurry this can be frustrating and we will work with our team on how to best manager this situation. I do also apologise that you were disturbed by noise of guests and our team outside of your room when trying to enjoy a late check out. We will certainly work on these aspects, and do plan for some gentle refurbishment of all of our bedrooms in the coming weeks. I do hope we will have the opportunity to welcome you back in the future.
