Hello,Thank you for sharing your feedback with us. We are sorry to learn that your arrival experience did not meet expectations, as a warm welcome and an efficient check-in are central to how we aim to start every stay.Our team is committed to attentive, courteous service at every touchpoint, and we regret that this was not the impression you received. We understand how important a smooth arrival is after a day of travel.We appreciate you taking the time to let us know, and we value the opportunity to improve the overall guest experience. We hope to have the chance to better reflect our standards on your next visit.Regards,Juan Tello San MiguelGuest Relations ManagerWe look forward to welcoming you again.
