伯克利酒店-住客评论

Guest（情侣） 2025-12-01
Fast and quick check in, fully furnished kitchen and clean and spacious apartment. Did not have a chance to explore the facilities within the condo, but a pleasant stay with nothing to nitpick about.
Guest（Couple） 2025-11-01
This is our favourite London hotel.As soon as we arrived,Danny,Paul and Mohammed sprang into action.Nothing is too much trouble for the best doormen in town.The new check in room is super smart .Our room was beautiful.As always, the most comfortable bed possible.Great bathroom and a welcome Negroni which was needed after busy shopping!The next day a delicious breakfast in Abc with very attentive staff led by Antonio.It is such a great room watching the traffic flow past with Hyde Park behind.This hotel is really on point.Always calm,always trying to give guests an extra special stay. I am already looking forward to the next trip after Christmas!
酒店回复：
Dear ARUSSELL12 We are so pleased that you enjoyed your Christmas shopping stay with us and thank you very much for your lovely words which I shall share with the team. We look forward to welcoming you back again soon and in the meantime our best wishes for the festive season. Kindest regards Kostas Sfaltos, Managing Director
Guest（情侣） 2025-11-01
I wish Trip Advisor allowed .5 star ratings because our stay at The Berkeley was frustrating and I have debated between leaving a 3 or 4 star rating since checking out. Compared to The Peninsula, The Berkeley does not measure up, but we would still stay at The Berkeley before returning to The Dorchester. The frustrations with our stay at The Berkeley began upon check-in, where our room was upgraded thanks to our AMEX amenities and a bit of angling from us after we were first given a room without any mention of a possible upgrade. A few days prior, I had arranged to have flowers and a nice welcome card in our room upon arrival, and we had to wait in the lobby for about 10 minutes for our upgraded room to be prepared. I was sure the 10 minute wait was to move the flowers and welcome card into our new room, but there were no flowers in our room and the welcome card was addressed to some other person. This is in direct contrast to The Dorchester, the L’Oscar and the Saint James in Paris, where the same pre-arranged flower orders were very tastefully in our rooms upon arrival along with nice welcome cards and a few extra treats. When I called the concierge to figure out what happened, it took a few minutes for The Berkeley to admit that my email from a couple days prior when I ordered the flowers was received and simply not acted upon by the hotel. It was very frustrating to go back and forth over the phone as The Berkeley staff initially suggested that my email ordering the flowers (which was in response to a pre-existing email conversation with The Berkeley) was not received. It wasn’t until 20-30 minutes after bringing the issue up to the concierge that they acknowledged receipt of my pre-arrival order. To be fair, The Berkeley staff was very apologetic about the mistake and offered to give us a “romantic” turndown service that included a free bottle of champagne (Billecart-Salmon rosé) and rose petals in the shape of a heart on our bed. That was a very nice touch and convinced me the rest of the stay would be seamless. The Berkeley also promised to deliver the flowers and welcome card free of charge while we were out of the room the next day. I was asked when the room would be unoccupied so the flowers and welcome gift could still be a surprise for my fiancé and told the staff we would be out of the room from 12pm-2pm the next day. Unfortunately, after going out for breakfast and arriving back at The Berkeley the next morning around 10am, the staff had already placed the flowers (without any card) in our room and was still in the process of tidying our room up requiring us to awkwardly wait in the hallway for 10 minutes for the room to be vacated. When I called the concierge to explain the timing issue, they apologized and told me they had instructed the staff not to enter the room until noon, but that instruction was evidently not heeded. In response, The Berkeley offered to set up their house car to take us to Westminster Abbey later that day fo
酒店回复：
Dear ajs6890 Thank you for taking the time to provide your review. Your feedback highlights important areas that will certainly be addressed internally. Although the team made several thoughtful gestures throughout your stay, you are absolutely right that these do not replace the value of a smooth, well-executed stay from the outset. Thank you once again and we do hope that we will be able to welcome you back on a future occasion so that we may endeavour to redeem ourselves to you. Kind regards Kostas Sfaltos, Managing Director
Guest（Business traveler） 2025-11-01
Très bon accueil et très bien situé pour profiter des théatres du quartier. La chambre était propre et je n'ai entendu aucun bruit de l'extérieur malgré l'emplacement de l'h?tel.
Guest（Other） 2025-11-01
The staff was unbelievably nice and accommodating. The rooms were massive and very clean. Very close to Disney and tons of other restaurants.
酒店回复：
Thank you for your feedback and staying at the Berkley Orlando. We hope to see you soon!
Guest（Other） 2025-11-01
The rooms were huge and clean, staff was very friendly and the beds were actually very very comfortable. Will book here again. 10/10
酒店回复：
Thank you for your feedback and staying at the Berkley Orlando. We hope to see you soon!
Guest（家庭旅游） 2025-11-01
Store fine leiligheter. Kjempegod seng. Praktisk med vaskemuligheter. Rent og fint. Stille. Deilig balkong. Gode fasiliteter med treningsrom og sv?mmebasseng. Gode parkeringsmuligheter. Grei beliggenhet i forhold til turistattraksjoner og shopping.
酒店回复：
Thank you for staying at The Berkley Orlando. We hope to see you soon!
Guest（情侣） 2025-11-01
Прекрасный отель, прекрасное место в номере есть все для комфортного пребывания
Guest（Couple） 2025-10-01
Excellent service. Renovated Lobby and dining room . Well priced vs competitive hotels. ABC kitchen dining room excellent
酒店回复：
Dear Peter S Thank you very much for your kind words; we are so pleased that you enjoyed the facilities, service and abc kitchens. We hope to be able to welcome you back again soon. Kindest regards Kostas Sfaltos, Managing Director
Guest（商务旅客） 2025-10-01
Vétuste et mal entretenu. Petit déj mediocre

伯克利酒店

客户评价 由实住客人提供的真实点评

Guest（情侣） 2025-12-01

Guest（Couple） 2025-11-01

Guest（情侣） 2025-11-01

Guest（Business traveler） 2025-11-01

Guest（Other） 2025-11-01

Guest（Other） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（情侣） 2025-11-01

Guest（Couple） 2025-10-01

Guest（商务旅客） 2025-10-01

客户评价由实住客人提供的真实点评